Hilton Grand Vacations

Retail Area Manager

Hilton Grand Vacations$80K — $120K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in retail management or related field
  • Strong skills in Talent Acquisition and Learning & Development
  • Proficiency in operations management and team leadership
  • Ability to adapt quickly to changing business needs
  • Experience in compliance with hiring and employment regulations
  • Demonstrated ability to achieve sales performance goals

Responsibilities

  • Manage and rehabilitate operational performance in assigned retail areas
  • Oversee full-cycle Talent Acquisition for Sales Representatives
  • Ensure adherence to company values and provide top-notch customer service
  • Maintain inventory and order essential sales collateral
  • Coordinate recruitment, onboarding, and training efforts for sales team
  • Lead team meetings and conduct necessary training sessions
  • Ensure compliance with payroll processing and onboarding procedures

Benefits

  • Opportunity for relocation with dynamic work assignments
  • Work within a well-known outdoor retail environment
  • Engagement with a family-friendly business model
  • Potential for career advancement within a large organization
  • Training in Learning & Development practices
Full Job Description
Job Description

Area Directors play a crucial role in our Retail Marketing team, which promotes and sells our affordable, family-friendly vacation packages through retail locations at Bass Pro Shops® and Cabela's® nationwide.

The Area Director is tasked with addressing field-based assignments within a designated region or specific "store within a store" location, as well as on a national scale.

Their primary objective is to rehabilitate these locations, restoring performance to operational standards and profitability goals, ensuring a smooth transition back to regular management.

Acting an agile operator and adapts to business needs and maintains proactive communication with the Regional Director regarding all operational aspects they're assigned to.

Depending on business requirements, assignments can last up to 10 weeks, requiring the Area Director to quickly relocate and take on all managerial responsibilities in areas such as Talent Acquisition and Learning & Development, along with daily operations.

They will oversee the complete Talent Acquisition process for Sales Representatives and may also participate in Store Manager interviews.

This open position oversees the following retail locations:
  • Bass Pro Shop - Irvine, CA
  • Bass Pro Shop - Rancho Cucamonga, CA
  • Great Wolf Lodge - Anaheim, CA

Duties and Responsibilities:
  • Ensure that all regional operations maintain inventory and place orders for essential collateral, including lead slips, pitch cards, and maps for effective selling.
  • Hold accountability for staff performance and behavior, ensuring that the company's purpose, core values, and policies are upheld to provide the highest level of customer service.
  • Ensure compliance with dress codes, uniforms, cleanliness standards, and overall work environment regulations.
  • Manage full-cycle Talent Acquisition initiatives and the Learning & Development of Sales Representatives.
  • Coordinate and assist with staff management and development within the assigned region, which includes recruitment, succession planning, onboarding, training, scheduling, mentoring, and motivating the sales team; ensure staffing levels align with budgeted headcount.
  • Rehabilitate the assigned location to meet or exceed budgetary responsibilities related to generating leads and selling vacation packages.
  • Schedule, attend, and actively participate in team meetings and required training.
  • Organize and coordinate Regional and Non-Regional Sales Manager meetings/workshops as needed.
  • Ensure accurate payroll tracking and timely processing, and that all new hire onboarding paperwork adheres to Human Resources guidelines.
  • Lead all aspects of ethical practices and compliance in sales training procedures.
  • Oversee adherence to all Bluegreen, Hilton, state, and federal hiring and employment regulations for stores within the assigned region.

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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