DescriptionThe Restaurant Manager for Hay's Place will manage all aspects of the restaurant operation to ensure five star service standards. The Restaurant Manager will be responsible for maximizing the financial performance of restaurant operations by providing the highest possible guest service, products, and by fostering a positive work environment for all employees.
Essential Duties & Responsibilities:- Be a hands-on Leader by providing hands-on assistance whenever necessary.
- Participate in recruitment, hiring, promotion and termination of personnel.
- Control labor, operating, food & beverage costs.
- Prepare employee performance reviews and handle any necessary follow-up action.
- Complete payroll preparation including totaling time cards and entering hours on computer sheet, if required.
- Prepare employee documents, personnel requisitions and leave requests.
- Ensure the accurate completion of monthly dry goods inventories and provide controls to ensure the proper handling and accounting.
- Provide all employees with training manuals and any other documentation as required.
- Conduct Huddles on a daily basis.
- Work with Chef de Cuisine on changing out menu items regularly as part of our "Qual" process.
- Perform housekeeping and maintenance walkthrough, generate report, and follow up with appropriate maintenance requests.
- Oversee menu printing and coordinate micros changes.
- Train, develop and motivate staff to exceed established service standards and PBC Universal Service Standards.
- Ensure that on-going service training programs are provided covering service and sales techniques, including incentive sales contests.
- Handle special requests, complaints, and billing discrepancies; offer compensation where appropriate.
- Review guest comment cards; keep records of incidents requiring communication with guests.
- Keep staff informed of VIP and group schedules and any other special arrangements and events and hotel activities.
- Interface with all departments, especially golf department to ensure business trends for scheduling and world-class service.
- Uphold company standards of conduct, grooming, dress, and personal hygiene.
- Represent the restaurant at all appropriate meetings such as staff, pre-convention, training and Food & Beverage meetings.
- Closely monitor quality and appropriateness of all operating equipment.
- Provide input on all capital expenditures.
- Follow all PBC, local, state, and federal health and safety standards, alcohol awareness and ABC guidelines.
- Other projects as assigned by the Food & Beverage Director or General Manager.
Required Skills:- 3+ years' experience in a management capacity, preferably with a 4 or 5 star resort.
- Must be knowledgeable about all aspects of beverage operations.
- Excellent management, motivational, communication, and organizational skills.
- Knowledge of food, wine and spirits required.
- Excellent interpersonal skills and ability to handle difficult people and situations in a professional manner.
- Food safety and Responsible Beverage Service (RBS) certifications needed.
Desired Skills:- Knowledge of excel, word, F&B inventory systems.
- F&B fundamentals knowledge.
- Basic understanding of accounting.
- Attention to detail and ability to think on your feet.
Why work for Pebble Beach Company:- Competitive Pay: $84,500/year plus bonus.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
