The RoleWe are looking for an experienced
Resource Manager to drive strategic allocation and optimization of our internal talent pool - spanning technical, project management, engineering, and Managed Services operations functions. This role is central to ensuring our people are utilized effectively and given first consideration for new opportunities before we look externally. The Resource Manager serves as the connective tissue between delivery teams, people managers, and business units - matching the right people to the right work at the right time.
Travel Requirements:This is a remote role (situated within the Continental US) with associated travel of 5%.
Responsibilities Include:Resource Planning & Optimization- Maintain a real-time view of Managed Services resource availability, capacity, and utilization across all business units and practices
- Proactively identify under- and over-utilization trends and recommend corrective actions
- Build and maintain a skills inventory database that captures current capabilities, certifications, and development goals for all technical, engineering, PM, and operations staff
- Partner with project managers and delivery leads to forecast upcoming resource demand 4-12 weeks out
- Facilitate regular resource planning cadences (weekly/bi-weekly) with department heads and practice leads
Internal Mobility & Opportunity First- Champion an "internal first" staffing philosophy - ensuring all open project needs and roles are actively socialized to existing employees before triggering external recruitment
- Work with HR and talent acquisition to define clear thresholds for when internal options are exhausted and external hiring or contracting is warranted
- Identify employees who are bench-eligible, under-allocated, or seeking growth opportunities and actively match them to suitable assignments
- Maintain a pipeline of internal candidates for anticipated needs (e.g., upcoming projects, planned growth areas)
Stakeholder Collaboration- Act as the primary liaison between project/delivery teams, people managers, HR, and leadership on all resourcing matters
- Communicate resourcing decisions clearly and diplomatically, balancing business urgency with employee development and satisfaction
- Escalate resource conflicts and capacity constraints to leadership with proposed solutions
External Resource Management- Work with staffing vendors, contractors, and contingent workforce partners when internal capacity is insufficient
- Track and report on contractor spend vs. internal cost comparisons to support cost optimization
- Track and ensure external hires are contracted at competitive market rates
Reporting & Analytics- Develop and maintain resource utilization dashboards and reports for leadership visibility
- Track key metrics including utilization rates, bench time, time-to-fill (internal vs. external), and skill gap trends
- Provide regular forecasting reports to support headcount planning and budget cycles
- Identify patterns in resource gaps and feed insights into workforce development and hiring strategy
Required Skills and Professional Experience: - 3-5 years' experience specifically with Resource Management
- 2 years' experience working in a Managed Services provider environment
- Demonstrated experience managing resources across multiple functions: technical (cloud, infrastructure, software), project management, and operations
- Data-driven mindset with experience building utilization reports and capacity forecasts
- Exceptional interpersonal and negotiation skills - able to navigate competing priorities across teams
- Ability to handle sensitive workforce conversations with discretion and empathy
Preferred Skills and Professional Experience:- Familiarity with cloud technology roles and skill sets (Azure, AWS, infrastructure, DevOps, etc.)
- PMI, PMP, or ITIL certification is a plus
- Strong understanding of project delivery methodologies (Agile, Waterfall, or hybrid)
- Ability to balance short-term project needs with long-term workforce development goals
- Build trust with project leaders, people managers, HR, and executives
- Clearly articulates trade-offs, decisions, and forecasts to varied audiences
- Turn utilization and capacity data into clear, actionable recommendations
