Job Summary:As a Residential Solar (RS) Services Partner, you are a member of one of IGS's fast-paced emerging businesses. A RS Service Specialist is responsible for a variety of operations-related tasks such as fostering relationships with service providers, collaborating with the Operations and Asset Management teams to resolve solar system maintenance issues, manage invoices for service work, and communicate with our solar customers. This role directly contributes to IGS's goal of scaling our Residential Solar business quickly and efficiently.
Primary Responsibilities: - Coordinate scheduling for maintenance requests by collaborating with third party contractors, and IGS's Customer Operations and Asset Management teams.
- Manage inbound communications from customers and contractors by providing excellent customer service, applying industry expertise, and following a 'white glove' approach when dealing with IGS Solar partners, stakeholders and customers.
- Manage a portfolio of cases from origination to closure; and all the steps in between.
- Manage a comprehensive suite of documentation as it relates to all site visits, maintenance requests, and other related activities.
- Collaborate with Accounts Payable to resolve any issues with contractor payments or remittances.
- Review contractor expenses for accuracy and subsequently manage the invoicing processes
- Audit the quality of service work by following up with customers.
- Liaises with internal and external partners to ensure project commitments and specifications are met.
- Provides feedback and action items to leadership upon completion of projects to ensure healthy contractor relationships and operational efficiency.
- Perform other responsibilities and projects as assigned.
Required Skills: - Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
- Effective verbal and written communication skills to interact with customers and contractors via phone and email.
- Highly organized. A demonstrated capability to handle dozens of customer inquiries and projects simultaneously.
- Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively.
- Ability to master new technology platforms (ex. IGS's proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.).
- Strong organizational skills and document management skills with an acute attention to detail.
- Ability to work both independently and as a team.
- Ability to prioritize workload based on the objectives of the business.
Minimum Education and Experience:- Related Bachelors Degree or equivalent working experience
- 2+ years of corporate experience
- 3+ years in customer service and/or contractor management role
- Familiarity with Customer Relationship Management software a plus
- Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint)
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range: $67,150.00 - $107,440.00
*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.
How We Support Your Wellbeing: Our employees are our most valuable asset. That's why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
- Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
