Job Title

Resident Relations and Engagement Specialist

Status

Temporary Full-Time

Temporary - Approximate length of assignment, in months

24

Type of Position

an Addition to Staff

Start Date

Immediate

Salary

Per hour

Salary Grade

$47.68 - $51.82

Department

York Region -> Community & Health Services -> Housing&Homelessness Services

Location

HHS Newmkt 17150 Yonge - Ops - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)

ABOUT THE ROLE

Reporting to the Program Manager, Housing Programs, is responsible for supporting development and leading the implementation of resident relations and engagement strategies for Housing York Inc. (HYI) residents; promoting HYI to prospective residents and the broader community; supporting management communication responses to emerging issues; coordinating and preparing resident notifications in compliance with applicable legislation, Region, Department and HYI standards, identifying strategic communications opportunities and liaising with the Department communications teams, supporting internal and external communications through multiple channels to contribute to the effectiveness of programs, policies and services; liaising with the public, internal and external partners, promoting and coordinating resident and community engagement events.

WHAT YOU'LL BE DOING

• Works with Regional and external partners to coordinate resident and community engagement activities, attends and provides support to events during and outside of regular business hours.
• Works with management staff and Department communications as necessary, to ensure a coordinated and consistent resident and if necessary, public responses to events that impact residents and buildings, for example, community events, service disruptions or incidents involving first responders.
• Provides support to staff on resident communications, meetings, and events
• Provides support to management including research, copywriting, and editorial services for Board or related publications, and report generation.
• Supports development and leads implementation of communication plans and strategies that effectively engage HYI residents and promote and protect the image of HYI in the broader community.
• Supports implementation of the HYI Resident Inclusion Plan, working with management and department communications to maximize use of plain language, pictograms, and translation services, etc. to ensure that communications are effective for residents who may have multiple barriers to inclusion.
• Evaluates the effectiveness of resident communication programs and services to ensure continuous improvement.
• Liaises with the public, internal and external partners as it relates to HYI communications programs and services.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Communications, Media, Marketing or related field or approved equivalent combination of education and experience.
• Minimum three (3) years experience in the design and delivery of communications services and strategies, including experience in the development of plain language communications and accessible formats for both print and web-based applications.
• Demonstrated experience in the coordination of meetings, engagement events, etc., that are accessible for diverse populations who may have multiple barriers to inclusion.
• Highly developed writing and editing skills to effectively communicate information to a variety of audiences.
• Strong interpersonal and problem solving skills to liaise and deal positively and collaboratively with residents, staff, internal and external partners.
• Strong organizational skills with demonstrated experience in development and implementation of project charters and work plans.
• Demonstrated knowledge of communications practices and technology based applications.
• Demonstrated political acuity, with an understanding of the roles of various levels of government and related communication expectations, with a particular emphasis on regional and municipal government.
• Computer literacy using web-based communications and survey applications and MS Office software applications.

Council Approval Date

Scheduled Weekly Hours

35

Scheduled Shifts

Operational Hours

Close Date

October 7, 2026

# of Hires Needed

1

Union

CUPE Local 4900

Please apply online by 5:00PM EST of the closing date indicated above.

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling [redacted] ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

Click here for more details on Benefits and Perks.