Researcher IV

Location: Hybrid - 3 days onsite, in any site (San Jose, Bellevue, New York , San Francisco)

Responsibilities

*Work diligently with your research peers to scope, plan, execute, and deliver powerful research outputs, while partnering with cross-functional colleagues to ensure user insight is acted upon.

*Understand and incorporate complex technical and business requirements into research.

*Design and deliver primary user research, aimed at illuminating user needs and defining great experiences throughout the customer journey.

*Collect and analyze user behavior through formative and evaluative usability studies, in-depth interviews, field visits, ethnography, surveys, benchmark studies, diary studies, etc.

*Synthesize research findings from data sources (primary research, market research, site analytics, A/B testing, secondary research, etc.) and clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.

*Advocate research insights to diverse audiences through written reports and in-person presentations

*Foster strong relationships with Content, Product Design, Business, Product Management, Engineering, and Marketing to deliver impact on our global products.

*Collaborate with other research teams to enhance the E2E experience for eBay customers.

Qualifications

*4+ years of practical experience in an industry setting (technology industry preferred) deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch.

*MA/MS or PhD in Anthropology, Sociology, Applied, Cognitive, Experimental Psychology, HCDE, Human Factors, or a related field.

*Ability to assess and work through sophisticated problems and ambiguous situations.

*Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process.

*Ability to work independently and manage one's time.

*Strong organizational skills and the ability to multitask.

*Excellent communication and writing skills are required.

*Capacity to work quickly while delivering high-quality outputs.

*Global user research experience is desirable.