To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
User Experience
Job Details
About the RoleWe're looking for a Lead Researcher, AI Design to help shape the future of intelligent, human-centered AI products at Salesforce. In this role, you'll drive foundational and applied research at the intersection of AI and design - helping our teams understand how people think, interact with, and trust AI systems. You'll work at the forefront of how we build AI experiences that are equitable, intuitive, and transformative.
What You'll Do- Lead end-to-end research initiatives that inform the design and direction of AI-powered products and features
- Partner closely with product design, engineering, and product management to translate research insights into actionable design decisions
- Define and evolve research methodologies for emerging AI interaction paradigms - including conversational AI, generative AI, and agentic systems
- Conduct generative and evaluative research using a range of methods (interviews, usability studies, surveys, diary studies, concept testing, etc.)
- Synthesize complex findings into clear, compelling narratives for executive and cross-functional audiences
- Mentor and support other researchers, raising the craft across the team
- Champion ethical AI design and contribute to frameworks for responsible AI research
What You'll Need to Succeed - 7+ years of experience in UX research, human-computer interaction, or a related field
- Deep experience researching AI/ML products or complex technical systems
- A strong portfolio demonstrating the impact of your research on product outcomes
- Expertise across qualitative and quantitative research methods
- Exceptional communication and storytelling skills - you can make nuanced findings accessible to any audience
- Comfort with ambiguity and the ability to shape research strategy in fast-moving spaces
- Experience collaborating with cross-functional teams in a large, matrixed organization
Bonus Points - Experience with responsible AI, AI ethics, or trust and safety research
- Familiarity with enterprise software or B2B SaaS environments
- Advanced degree in HCI, cognitive science, psychology, or a related field
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
