Overview:

As a Research Manager, you will serve as the primary analyst on a range of quantitative and qualitative research projects, managing the full execution of projects that address the major business questions for our Fortune 500 clients across a variety of industries. While being a key client communicator, you will be working alongside other research team members to ensure research and business objectives are achieved and high quality, insights-driven output is delivered. The ideal candidate will have considerable familiarity with quantitative research methodologies (i.e., brand equity, concept testing, segmentation) and qualitative research (i.e., IDIs, focus groups, discussion boards), and effective client communication skills. The role offers a growth oriented career path along with a learning environment where you will expand and develop your market research and leadership skills.

Location: Los Angeles, CA

Work Arrangement: This is an onsite role requiring five days per week in the office.

Key Responsibilities:

Research Execution and Quality Assurance

• Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables.
• Load, test, and proofread all research surveys and content on staging before posting live to production.
• Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.
• Design and program research instruments (utilizing multiple methodologies, both qualitative and quantitative within the community) to answer research and business questions .
• Learn and become an expert user of the Fuel Cycle Research Engine platform to execute research projects efficiently and effectively.

Project Coordination and Management

• Efficiently manage time to coordinate and execute project components for multiple projects.
• Prioritize tasks, communicate effectively, and remain flexible to meet client needs.
• Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met. Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner to ensure client needs are met.
• Assist with daily moderation of research activities in the communities and extract insights. Oversee data collection and ensure quotas are met and data quality is achieved.
• While still an independent contributor, you will assist in mentoring and training more junior team members to continue developing their skills.

Deliverable Management & Project Satisfaction

• Analyze data and develop insightful results or "story" that addresses business objective in a clear and concise, visually appealing format.

Your Success Metrics:

• Quality and Accuracy: Maintain a data accuracy rate of 95% or higher across all research projects.
• Project Efficiency: Complete 90% of projects within the agreed timelines and budget.
• Internal Customer Experience Satisfaction (Receive a rating of 4 or higher on a 5-point scale for 90% or more of your projects)
• Insights and Impact: Generate actionable insights that lead to measurable business impact for clients.

Who you'll work with:

• Research Excellence and Customer Experience
• Community Management
• Programming and data processing partners

What you'll bring:

• Bachelor's degree in a related field
• Minimum 2 years of prior market research experience, preferably with a research vendor company
• Knowledge of research techniques through coursework, internships, or work experience is highly desired
• Proficiency in market research tools and statistical software (such as SPSS, SAS, Qualtrics, and/or Alchemer)
• Proficiency in Excel, PowerPoint, and Outlook is required
• Effective attention to detail and ability to prioritize task and contribute to multiple projects simultaneously
• Ability to work effectively in a fast-paced and dynamic environment.
• Self-motivated, flexible, and organized
• Capable of working independently and within teams
• Excellent interpersonal, problem-solving and project management skills
• Excellent verbal and written communication skills

Preferred (but not required)

• Moderating experience of IDIs or focus groups

Benefits & Perks:

Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans
• 401(k) with Company Match: Plan for your future with our retirement savings program
• Equity Purchase Option: Participate in Fuel Cycle's long-term success
• Flexible Work Schedule: Empowering you to balance life and work
• Generous Time Off:
  
  • 15 vacation days and 7 sick days per year
  • 12 company holidays
  • 4 floating holidays/recharge days to rest or celebrate what matters to you
• Paid Parental Leave: Time to bond with your growing family
• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
• Team Connection Perks:
  
  • Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
  • Pet-friendly office environments

Compensation Overview:

The expected starting salary range for this position is $75,000 - $95,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.

In addition to base salary, this role is eligible for a discretionary bonus with a target of 5% of base salary. Actual bonus amounts, if any, are determined at the company's sole discretion and may vary based on individual performance, company performance, and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.