Job Description:In the Renewals Manager role you will be responsible for managing the renewal process for a portfolio of named accounts. Your primary goal will be to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You will work closely with the Technical Success team and Sales teams to mitigate risks and deliver accurate forecasts. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to work independently with some oversight.
Key Duties & Responsibilities- Manage a portfolio of existing customers to ensure on-time renewals and drive customer retention.
- Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at-risk deals.
- Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to customers' evolving use cases and needs.
- Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
- Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
- Use onboarding training and the Darktrace Academy to improve product knowledge.
- Serve as a commercial resource to customers on renewal proposal calls.
Qualifications & Experience- 2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
- Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
- Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
- Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
- Ability to solve problems and adapt to changing circumstances.
- Capability to make decisions proactively and independently within appropriate boundaries.
- Salesforce experience preferred.
Benefits:- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance Discount
- Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
