Relias is a leading provider of cutting-edge software solutions designed to empower healthcare organizations in managing their compliance needs effectively. We are dedicated to helping our clients stay compliant with the ever-evolving regulatory landscape. The Renewal Manager proactively manages renewals for assigned accounts with a focus on retention and growth. You'll play a vital part in our core business strategy by establishing customer relationships and maximizing revenue.
WHAT YOU'LL BE DOING:
- Serve as the primary contact for renewal-related discussions.
- Build and leverage customer relationships for retention.
- Manage renewals, negotiate contracts, and develop territory plans.
- Respond to inquiries, upsell, and optimize customer packages.
- Maximize account pricing, usage, and contract standardization.
- Identify service issues, facilitate renegotiations, and coordinate sales documentation.
- Independently manage time for valuable client interactions.
- Collaborate with the entire account team.
- Proactively mitigate risks and document opportunities.
- Utilize technology for remote presentations.
- Manage opportunity pipeline and provide accurate forecasts.
YOU'VE GOT WHAT IT TAKES IF YOU HAVE:
- 2+ years Renewal or Account Management experience in a SaaS sales environment
- Experience forecasting renewals
- Experience with:
- Client Relationship Management (CRM): ability to effectively manage and nurture client relationships to achieve mutual success
- CRM Tool Management: utilization of CRM tools to improve overall client experience
- Client Discovery: understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
- Negotiations: ability to strategically and effectively engage in discussions to reach mutually beneficial agreements with clients, partners, or stakeholders in the SaaS and/or eCommerce sectors
- Renewal Cycle Management: strategically manage and optimize the process of renewing client contracts or subscriptions in the SaaS and/or eCommerce sectors
• Bachelor's Degree
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.
Company: Relias LLC
Country: United States of America
State/Region: North Carolina
City: Morrisville
Postal Code: 27560
Job ID: 289011
