We are seeking a highly organized and customer-focused Renewals Specialist to manage the full renewal lifecycle for our subscription customers. In this role, you will partner closely with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely, accurate, and seamless renewals. You will play a key part in maintaining customer satisfaction, identifying strategic opportunities, and supporting revenue retention across your assigned accounts.
This position is ideal for someone who thrives in a fast-paced environment, excels at time management, and enjoys balancing customer advocacy with operational precision.
What You Will Do- Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed
- Lead initial renewal contract negotiations with customers and escalate when appropriate
- Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
- Ensure prompt and accurate responses to inbound customer requests and internal communications
- Deliver excellent customer service throughout the renewal lifecycle
- Ensure all renewals are completed prior to their expiration date
- Manage a pipeline of renewal quotes and orders with strong prioritization and time management
- Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
- Communicate customer feedback to the appropriate internal teams
- Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
- Identify strategic opportunities through contract review and collaboration with Sales
- Communicate company policies and any limitations that may impact customer requests
- Recommend alternative subscription options when customer requests cannot be met
- Follow PTC's Code of Conduct
Preferred Skills & Knowledge- Strong time management skills with the ability to prioritize competing deadlines
- Ability to quickly understand technical and pricing concepts
- Strong customer service mindset
- Effective collaborator across teams
- Exceptional attention to detail
- Comfortable working independently
- Strong multitasking ability
- Passion for analytical thinking, problem-solving, and organization
- Ability to escalate issues appropriately
- Excellent communication skills, including the ability to clearly convey policies and constraints
Preferred Experience- 1-2 years of contract renewals, customer success, or inside sales experience
- Experience with Salesforce and Salesforce CPQ
PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $75,000 - $98,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting.
Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.
For more information about PTC's comprehensive benefits, please visit our Careers Page.
Applications will be accepted on an on-going basis.
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.
