Remote Workforce and Reporting Manager (Call Center)
Duties:• Develop workforce forecasts and staffing plans to support operational requirements.
• Manage employee scheduling and workforce optimization activities.
• Produce daily, weekly, monthly, quarterly, and annual operational reports.
• Develop executive dashboards, performance metrics, and ad hoc reporting.
• Analyze workforce trends, operational data, and key performance indicators.
• Collect, document, and evaluate business and technical requirements.
• Configure and maintain workforce management and reporting systems.
• Recommend process improvements through data analysis and operational insights
• Perform additional duties as assigned
Requirements- Bachelor's degree from an accredited institution.
- Minimum five (5) years of experience in workforce management, reporting, business intelligence, or contact center operations.
- Experience with workforce management software, reporting tools, and Microsoft Excel.
- Strong analytical, problem-solving, and communication skills.
- Must meet security eligibility requirements.
Benefits
