3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience.
Proven track record of meeting or exceeding revenue targets.
Strong understanding of multithreading, executive relationship management, and value-based selling.
Ability to articulate complex technical products in terms of business value for customers.
Passion for developing playbooks for scaling the Account Management team.
Experience with CRM and revenue tools, particularly Salesforce.
Data-driven approach to identifying and pursuing expansion opportunities.
Responsibilities
Identify and pursue expansion opportunities within existing customer accounts.
Lead renewal discussions and negotiations to ensure high renewal rates.
Collaborate with Customer Success Managers to align customer health insights with commercial strategies.
Build and execute account plans to enhance customer lifetime value.
Foster strong, trusted relationships with customer stakeholders across all levels.
Maintain accurate forecasting, pipeline management, and customer analytics.
Benefits
Fully covered medical, dental, and vision insurance for employees.
401(k) retirement plan.
Commuter benefits included.
Parental leave provisions.
14 company holidays plus unlimited PTO policy.
Annual offsite events to foster team bonding.
Catering of lunch, dinner, and snacks at the office.
Fitness stipend to promote employee health.
Full Job Description
Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.
Role Overview
As our first Account Executive focused on Existing Accounts at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You'll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.
What You'll Do
Identify and drive expansion opportunities within an assigned book of customers
Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
Build and execute account plans that increase customer lifetime value and strategic engagement
Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
Maintain accurate forecasting, pipeline, and customer analytics
What Success Looks Like
Meeting or exceeding quarterly expansion + renewal revenue targets
Strong alignment with CSMs measured by adoption signals and customer satisfaction
Clear, executable account growth plans with measurable pipeline and closed revenue
Timely and accurate forecasting with disciplined CRM discipline
What You Bring
3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
Consistent track record of meeting or exceeding revenue targets
Strong understanding of multithreading, executive relationship management, and value-based selling
Ability to develop deep understanding of complex technical products and translate features into business value for customers
Excited to build playbooks to help scale up the AM team
Comfortable using CRM and revenue tooling (e.g., Salesforce)
Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
Requirements
Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
Customer Communication: Comfortable interacting with customers daily over chat and video.
Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
Bonus: Experience building or analyzing dashboards in modern analytics tools.
Our perks
Fully covered medical, dental, and vision insurance for employees
