Fiserv

Release Manager - Client Implementations

Fiserv$67K — $120K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in release management, implementation management, or related fields.
  • Ability to work non-standard hours, including overnight and extended deployments.
  • Strong knowledge of change management, release governance, and validation processes.
  • Experience coordinating multiple teams and workstreams in high-pressure environments.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Experience in creating repeatable processes and documentation.

Responsibilities

  • Lead client GoLive implementations within approved timelines and ensure compliance with playbooks.
  • Coordinate cross-functional teams across various departments for successful execution.
  • Own and manage GoLive command structure, including milestones and issue escalation.
  • Collaborate with another Release Manager to ensure continuous coverage during events.
  • Maintain and enhance execution artifacts to ensure repeatability and auditability of releases.
  • Document post-GoLive reviews, including lessons learned and process improvements.

Benefits

  • In-person collaboration to enhance onboarding and productivity.
  • Full-time, direct-hire position without contract options.
  • Offers contingent on background checks to ensure eligibility for federal contracts.
Full Job Description
Job Title
Release Manager - Client Implementations

What does a successful Release Manager - Client Implementations do?

The Release Manager, Client Implementations leads complex client GoLive events across the Configure Digital/XD implementation portfolio. This role coordinates cross-functional teams, manages readiness, risks, dependencies, escalations, and execution controls, and ensures each GoLive is delivered consistently and efficiently.

What you'll do?
  • Lead client GoLive implementations within approved change windows, ensuring activities are sequenced, tracked, validated, and completed according to the playbook.
  • Coordinate cross-functional participation across Implementation, Technical, QA, Conversion, Hosted Operations, AppOps, DBA, Product, Client Services, and partner teams.
  • Own GoLive command structure, including readiness confirmation, kickoff, milestone tracking, dependency management, issue escalation, and recovery coordination.
  • Partner with another Release Manager to support overnight, extended, or multi-day events through clear coverage, handoffs, and continuity.
  • Maintain and improve playbooks, workbooks, checklists, templates, and execution artifacts for repeatable, auditable releases.
  • Support post-GoLive reviews by documenting lessons learned, issue trends, and process improvement recommendations.


What you'll need to have:
  • Ability to work non-standard hours, including overnight, extended, or multi-day implementation windows.
  • 8+ years of experience in release management, implementation management, production deployment coordination, technology operations, or a related field.
  • Experience managing technology releases, production deployments, client implementations, migrations, or complex operational events.
  • Ability to coordinate multiple workstreams, teams, and clients in high-pressure production environments.
  • Strong knowledge of change management, release governance, readiness, production validation, and incident/escalation management.
  • Experience creating and enforcing repeatable processes, checklists, workbooks, playbooks, or operating procedures.
  • Excellent communication, facilitation, and stakeholder management skills, including clear status reporting and escalation.
  • Strong analytical and problem-solving skills with a continuous improvement mindset.


What would be great to have?
  • Experience with digital banking, financial institution implementations, cloud deployments, data conversion, or platform migrations.
  • Experience with CAB/change requests, maintenance windows, and release approval governance.
  • Familiarity with implementation dependencies such as database work, application jobs, encryption/decryption, QA validation, third-party integrations, and operational support.
  • Experience scaling release or implementation functions for higher volume, parallel execution, or global operating models.
  • Experience using automation, reporting, or analytics to improve efficiency and reduce manual coordination.


Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

How you will work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
  • All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.


Salary Range
$67,500.00 - $120,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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