Position OverviewAs an Implementations Lead (GOV) within PNC's Treasury Management organization. This is a remote position.
This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.
Job Description- Responsible for developing customized implementation plans for clients. Directs required internal service partners to ensure delivery of service is completed within agreed upon timeframes, with full ownership of end-to-end process.
- Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon timeframes for completion; regular communication with client and sales to update status and address issues.
- Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
- Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts.
- Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations.
- Advises staff on implementation operating procedures. May develop and maintain training materials and on-line demonstrations for product implementations. May provide end user customer training.
- Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client. Identifies/develops necessary solutions. Ensures positive ongoing client experiences.
- Manages multiple complex implementations simultaneously; reports progress relative to service level performance. Facilitates/coordinates internal and external stakeholder meetings for implementation projects.
Preferred Experience with:
File Transmission & Connectivity
• SFTP file transmission
• AS2 communication protocols
• PGP encryption concepts
• API integrations
• Secure file delivery troubleshooting
Data Mapping & Transformation
• EDI mapping experience
• XML and JSON knowledge
• Data transformation tools
• File format conversions:
o CSV
o Fixed-width
o XML
o Delimited files
• Ability to interpret client data layouts and map to EDI standards
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
CompetenciesAccuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesCandidates being considered for this position will be subject to additional background checks as established by the specific government client contract.
Pay TransparencyBase Salary: $63,750.00 – $127,500.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 08/11/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
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