Job TitleRelationship Manager
About your role:As a key member of the Fiserv Debit Network group, you will support growth across the Accel Network, STAR Network, and MoneyPass Network for debit payment merchants and acquirers. You will work with clients and internal partners to communicate the value of the Fiserv debit network solution, strengthen client relationships, and support business growth through contract renewals, market insights, and issue resolution.
What you'll do:- Develop and strengthen executive-level relationships with key clients to support retention, growth, and long-term business objectives.
- Collaborate with cross-functional teams to identify opportunities, align client priorities, and drive business growth across debit network solutions.
- Create and execute short-term and long-term strategic plans to support merchant and acquirer growth within the debit payments market.
- Share market insights, industry trends, and network value propositions with clients while serving as an escalation point for issue resolution.
- Generate, review, and analyze business review data to identify performance trends, client opportunities, and areas for improvement.
- Support merchants in improving authorization rates by identifying issues, coordinating solutions, and monitoring outcomes.
- Submit and manage project requests to support completion within defined service level agreements (SLAs).
- Partner with processor relations teams to manage transaction volumes, monitor issues, and support timely resolution.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 10+ years of experience in business development, relationship management, or account management within the payments industry supporting merchant or acquirer clients.
- 8+ years of experience in the debit payments industry working with debit networks, merchant acquiring, or related payment solutions.
- 8+ years of experience in managing large client accounts with accountability for net new sales, add-on sales commitments, contract renewals, and client retention.
- Experience analyzing financial and business performance data to support client reviews, identify trends, and inform growth strategies.
- Experience negotiating client contracts, pricing terms, and commercial agreements within a payments or financial services environment.
- Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Experience supporting debit network solutions such as Accel, STAR, or MoneyPass.
- Experience working with customer relationship management (CRM) platforms and sales tools to manage client activity and opportunities.
- Advanced degree or higher in Business Administration, Finance, or related field or equivalent combination of education, related experience and/or military experience.
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
