SUMMARY:The Relationship Development Manager is responsible for leading business development efforts and mentoring branch managers and associates across a defined market. This position serves as the market champion in building relationships, driving community engagement, and supporting branch teams in achieving deposit, loan, and customer growth through relationship-based strategies. The Relationship Development Manager partners closely with Retail Leadership to align market goals, develop sales strategies, and strengthen Carter Bank's presence across communities we serve.
ESSENTIAL JOB FUNCTIONS:- Lead business development efforts across the assigned market to expand customer relationships, strengthen community partnerships, and drive sustainable growth
- Build partnerships with commercial, mortgage, and other market partners to ensure effective communication and collaboration
- Partner with Retail Leadership to design and implement market-level sales strategies that align with Carter Bank's relationship-based approach and strategic objectives
- Collaborate with branch managers to improve effectiveness in relationship conversations, focusing on needs discovery, retention, and referral generation
- Collaborate with branch managers to assess business potential, analyze trends, and recommend strategies to improve performance
- Conduct joint calls and actively engage in local market events and activities to grow the business
- Provide field-based mentoring and real-time feedback to help associates strengthen their ability to deepen relationships and identify customer needs
- Facilitate peer-learning opportunities by sharing success stories and best practices across the retail network
- Partner with area managers and retail leadership to assess assigned branches performance, identify growth opportunities, and implement targeted strategies for improvement
- Stay closely connected to market trends, competitive activities, and local economic changes to inform market planning and opportunity development
- Provide data-driven insights and recommendations to help branches identify growth opportunities
- Analyze business development results, referral activity, and branch performance data to evaluate effectiveness and refine market strategies
- Support onboarding and development of new branch managers to ensure strong understanding of Carter Bank's relationship development expectations
- Champion a culture of collaboration, accountability, and relationship excellence within the market
JOB REQUIREMENTS:- High school diploma or equivalent required; Bachelor's degree in business, finance, accounting, equivalent field, or equivalent work experience preferred
- Experience in retail banking and/or branch management
- Experience in mentoring teams and leading through influence
KNOWLEDGE/SKILLS REQUIRED:- Expert sales aptitude
- Advanced relationship building skills
- Advanced motivation skills
- Advanced collaboration skills
- Advanced verbal and written communication skills
- Advanced understanding of deposit and lending products
- Advanced business acumen
- Intermediate computer skills
- Intermediate analytic skills
- Intermediate strategic planning skills
PHYSICAL AND MENTAL QUALIFICATIONS:- Standing, walking, bending and stooping required
- Must be able to sit at a desk for long periods of time and use a computer
- Must be able to occasionally move or lift up to 10 pounds
- May be asked to work supplemental hours periodically
- Limited travel required occasionally during and after business hours
Salary Pay Range: $90,134.29 - $156,808.97 annually
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays
