The Business Systems Analyst serves as a strategic partner, leading the alignment of complex business needs with advanced IT solutions. In this senior capacity, our Systems Analyst take ownership of eliciting, analyzing, validating, and managing the comprehensive requirements of diverse stakeholders, including executive leadership, customers, and end users. The analyst not only drives collaboration between stakeholders and technical teams but also ensures that system solutions support and advance organizational strategy.

***This positions is an in-office, hybrid role out of our Mayfield Heights Ohio location.***

Day to Day Responsibilities

• Serve as the lead liaison between executive stakeholders and IT teams, ensuring strategic alignment throughout the project lifecycle.
• Translate complex business requirements into functional specifications for commercial insurance systems.
• Provide subject matter expertise and strategic guidance across assigned domains and initiatives.
• Collaborate with cross-functional teams to manage system changes, ensuring data integrity and workflow optimization.
• Lead issue analysis and resolution efforts to maintain system performance and scalability.
• Support implemented systems with expert troubleshooting and enhancement recommendations.
• Facilitate agile communication and stakeholder engagement using best practices.
• Use SQL for data analysis and actionable insights.
• Participate in demand planning and evaluate high-impact business requests.
• Document requirements, process models, and user stories with clear acceptance criteria.
• Mentor junior analysts and lead large-scale strategic projects.
• Validate developed functionality with technical teams and end users.
• Partner with underwriting, actuarial, finance, and IT to identify needs and recommend improvements.
• Conduct gap analyses and propose solutions for efficiency and compliance.
• Oversee UAT, training, and post-implementation support.
• Ensure compliance with data privacy, regulatory, and governance standards.
• Provide senior oversight on project planning, timelines, and risk assessments.

Qualifications

• Bachelor of Science Degree or equivalent business experience required.
• 8 plus years of Business Systems Analysis experience in the design and development of complex business systems.
• Property and Casualty Insurance experience and knowledge of Property & Casualty Insurance products, systems, workflows and processes strongly preferred.
• Extensive expertise in advanced business analysis methodologies
• Proven track record of applying a wide range of industry leading business analysis techniques to drive strategic initiatives and complex projects.
• Demonstrated expertise in evaluation and delivering strategic recommendations to optimize complex business and systems processes, ensuring alignment with organizational objectives and industry best practices.
• Proficient with using end to end life development lifecycle and team/project management tools.
• Extensive experience overseeing all phases of the SDLC, from requirements gathering and design through testing and ongoing support, with success, in an agile environment.
• Exceptional ability to articulate complex concepts to both business and technical audiences through both verbal and written channels.
• Senior professional with proven excellence adapting to dynamic, fast-paced environments and managing evolving priorities while maintaining steady performance.
• Expertise in fostering effective collaboration with Project Sponsors, governance stakeholders, Core Project and Delivery Teams.
• Demonstrated capability to impart expertise and mentor team members through structured knowledge sharing.
• Proven ability to operate with minimal oversight, while also driving collaboration and coordination across teams on complex and large-scale projects.
• Must be proficient in tools used to support business analysis including Word, Excel and Visio.
• Expert at leading executive meetings and strategic workshops, aligning stakeholders, teams and advancing complex projects.

   

  The expected salary range for this role is USD $76,600.00 - USD $100,000.00 Yr. 

   

  Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.