Job Description - Regulatory Change Management (RCM) Operational Readiness Support Analyst
Day to Day job Duties: (what this person will do on a daily/weekly basis)
- Support the design, documentation, and implementation of Regulatory Change Management (RCM) operating processes to ensure operational readiness and successful transition to Business as Usual (BAU).
- Develop and maintain RCM documentation, including policies, procedures, operating models, standards, process flows, controls, and supporting governance artifacts.
- Create training materials, user guides, communications, and knowledge transfer documentation to support stakeholder adoption and platform onboarding.
- Assist in operational readiness assessments, process reviews, and gap analyses to ensure governance, controls, and operating procedures are fully established prior to go-live.
- Support change enablement activities, including stakeholder engagement, training coordination, and readiness tracking across impacted business functions.
- Partner with Compliance, Legal, Risk, Operations, and Technology teams to translate regulatory requirements and target operating models into executable business processes.
- Support implementation, go-live planning, and post-go-live stabilization activities for RCM processes, tools, and governance frameworks.
- Coordinate with external vendors and internal stakeholders to ensure process documentation, workflows, system functionality, and operating procedures are aligned.
- Monitor and track documentation updates, governance requirements, action items, and readiness milestones to support program objectives.
- Contribute to the development of auditable and sustainable RCM processes that support regulatory compliance, governance oversight, and operational effectiveness.
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
- Minimum 3+ years of experience in Regulatory Change Management, Compliance Operations, Risk Management, Governance, or related regulatory programs.
- Minimum 3+ years of experience creating and maintaining business documentation, including policies, procedures, operating models, process maps, and training materials.
- Experience supporting operational readiness, business process implementation, change management, or BAU transition activities.
- Strong understanding of regulatory compliance frameworks, governance structures, and operational control environments.
- Experience working with cross-functional stakeholders including Compliance, Legal, Risk, Operations, and Technology teams.
- Strong business writing, documentation, and communication skills with the ability to translate complex regulatory and operational requirements into clear, user-friendly documentation.
- Experience supporting platform onboarding, user training, process adoption, and change enablement initiatives.
- Knowledge of process improvement methodologies, workflow documentation, and operational controls.
- Strong organizational skills with the ability to manage multiple deliverables, timelines, and stakeholder expectations.
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio or other process-mapping tools.
- Travel: This position may require occasional travel for stakeholder meetings, workshops, training sessions, and program-related activities.
- Degree: Bachelor's degree in Business Administration, Finance, Risk Management, Compliance, Law, Public Policy, or a related discipline.
Nice to Have;
- Experience within Financial Services or other highly regulated industries.
- Familiarity with Regulatory Change Management platforms, workflow tools, or GRC solutions.
- Knowledge of regulatory implementation programs, compliance transformation initiatives, or enterprise governance frameworks.
- Experience supporting process design, target operating model development, or control framework implementation.
- Certifications related to Compliance, Risk Management, Project Management, Business Analysis, or Change Management.
- Experience working with third-party vendors and enterprise technology implementation programs.
