Major Duties:
1. Answers inbound calls to the Brokerage Service Group service center.
2. Executes client account servicing activities as requested by client and partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, cash movement, gift processing, preparing required documentation, opening and closing accounts, and researching of client issues.
3. Develops a strong understanding of required steps involved with each request, communicating NTSI operations teams as appropriate to obtain necessary information to properly execute the requested activity.
4. Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and NTSI Compliance policies and procedures, promptly escalating any issues and/or concerns to management.
5. Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
6. Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements
7. Assists with new partner onboarding.
Knowledge:
• Excellent verbal and written communication skills are required.
• Security/investment industry knowledge is required.
• Analytical and problem solving skills are required.
• Technical skills / systems knowledge (e.g. Microsoft Office 365) is required.
Experience:
• A College or University degree and/or some relevant financial services industry work experience is required.
• FINRA Securities Industry Essentials Exam (SIE), Series 7 or 7TO and Series 66 registrations are required or willingness to acquire within a prescribed time.
Salary Range:
$67,500 - 111,500 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
