5+ years of experience in AI implementation or digital transformation
Strong understanding of AI technologies including generative AI and workflow automation
Demonstrated ability to connect business needs with technical solutions
Experience leading cross-functional teams in a matrixed organization
Comfortable engaging with executives and operational staff alike
Hospitality industry experience preferred
Track record of driving measurable business impact through technology
Responsibilities
Establish and execute AI roadmap for designated portfolio of hotels
Identify opportunities for AI with significant business impact
Collaborate with various departments to improve operational processes
Determine the best approach for implementing AI solutions
Lead initiatives from concept to adoption and measure success
Partner with technology teams for integrations and data governance
Ensure practical adoption of AI solutions among hotel associates
Benefits
Opportunity to shape AI strategy at Crescent Hotels
Collaborative work environment with leaders and operational teams
A chance to build and innovate rather than maintain existing systems
Engagement in a rapidly evolving field within hospitality
Involvement in creating practical AI solutions that enhance guest experiences
Full Job Description
We are seeking a Regional Vice President of AI Enablement & Implementation to help turn that vision into reality.
This is an opportunity for a builder.
You'll work alongside Crescent leaders, hotel operators, ownership partners, and functional experts to identify where AI can create meaningful value-and then help take those ideas from opportunity to solution to implementation to measurable results.
We aren't looking for someone to simply tell us what AI could do.
We're looking for someone who can help us make it happen.
What You'll Build
Imagine helping create AI-enabled solutions that could:
Give a General Manager a daily "GM Pulse" that brings together revenue, labor, cost, guest satisfaction, and operational signals into one actionable briefing.
Help a sales team qualify an inbound RFP and develop a tailored group proposal in a fraction of the time.
Optimize hotel labor schedules against forecasted demand to reduce overtime, overstaffing, and unnecessary contract labor.
Automate repetitive accounting processes, reconciliations, cash-flow forecasting, and reporting.
Monitor F&B inventory and purchasing patterns to identify waste and over-ordering.
Help recruiting teams source, screen, schedule, and communicate with candidates more efficiently.
Turn financial, STR, guest satisfaction, revenue, and operating data into recurring ownership and investor reporting.
Make it easier for hotel associates and leaders to find information, make decisions, and spend less time on administrative work.
And those are just the opportunities we see today.
A major part of your role will be helping us discover what we haven't thought of yet.
What You'll Do
You'll help establish and execute the AI roadmap for a designated portfolio of Crescent-managed hotels, identifying the opportunities with the greatest potential business impact.
You'll work across Operations, Commercial, Revenue Management, Sales, Marketing, Finance, Human Resources, and Technology to understand how work gets done today-and where AI, automation, data, or process redesign can make it better.
You'll help determine whether the right solution should be built, bought, configured, or integrated, and you'll lead initiatives beyond the idea stage through implementation, adoption, measurement, and optimization.
You'll partner closely with Crescent's technology teams around systems, integrations, data, security, and governance while helping operators translate business challenges into practical AI-enabled solutions.
Most importantly, you'll make sure the solutions we introduce actually get used.
Because successful AI transformation isn't measured by how many pilots we launch.
It's measured by what changes because of them.
Who We're Looking For
You understand AI-but you think like a business leader.
You naturally start with:
"What problem are we trying to solve?"
Then you determine whether AI, automation, data, process redesign-or some combination-is the right answer.
You're comfortable discussing strategy with executives one moment and sitting with an operator to understand a manual process the next.
You understand technologies such as generative AI, AI agents, workflow automation, APIs, data integration, and emerging AI platforms, but you don't believe technology is the objective.
Business impact is.
You know how to build a business case, evaluate technology and vendors, lead cross-functional implementation, drive organizational adoption, and measure ROI.
Hospitality experience would be valuable, but we're also interested in leaders who have successfully driven AI or digital transformation in other complex, multi-unit businesses.
What Success Looks Like
Your work should ultimately help Crescent and our hotels achieve measurable outcomes:
More revenue. Better productivity. Smarter labor deployment. Faster decision-making. Less administrative work. Better guest experiences. More empowered associates. And demonstrable ROI from AI investments.
Why Crescent?
At Crescent Hotels & Resorts, hospitality is a people business-and we believe technology should make our people better at what they do, not take away from the human experience that defines great hospitality.
This role offers the opportunity to help shape our approach to AI at an important moment in its evolution.
You won't be stepping into a mature AI program and maintaining someone else's roadmap.
You'll help build it.
If you are energized by the opportunity to turn emerging technology into practical solutions, challenge how work gets done, and help shape the future of AI in hospitality, we'd like to hear from you.
