Regional Service Excellence Manager

Hiab

$90K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree in Business, Engineering, or related field
  • Advanced training in Lean Six Sigma (preferably Black Belt)
  • 7+ years in Operational Excellence or Strategic Sales/Service Operations
  • Experience with Hoshin Kanri, Value Stream Mapping, and Daily Visual Management
  • Expert in facilitating kaizen events and strategy sessions
  • Proficiency in IT/IS systems and advanced data visualization
  • Willingness to travel 30-50% across the responsible region

Responsibilities

  • Drive Hoshin Kanri planning and execution to achieve improvement priorities
  • Design and deploy standardized workshop concepts and SOPs
  • Lead Lean Six Sigma projects to enhance service operations and margins
  • Define and track KPIs using Lean Six Sigma tools
  • Lead change by ensuring sustainable adoption of new processes

Benefits

  • Opportunities for growth within a dynamic environment
  • Flexibility and emphasis on employee well-being
  • Empowerment and support for success
  • Focus on excellence in a positive and inclusive workplace
Full Job Description
Your mission

To drive both strategic and operational excellence of services, by deploying Hoshin Kanri, standardizing regional workshops, and improving service operations. You bridge the gap between "planning" and "doing", using Black Belt rigor to eliminate waste and ensure the organization goes in one direction to deliver growth and efficiency.

Key responsibilities

  • Drive Hoshin Kanri action planning and execution in the respective markets to ensure delivery of improvement priorities and breakthrough objectives
  • Design and deploy standardized workshop concepts and SOPs for maintenance, installation, and field services, and drive continuous improvement (lean, safety, quality) and greenfield projects
  • Lead high-impact Lean Six Sigma projects to streamline service operations, drive growth, and improve margins
  • Define and track KPIs, leveraging VSM, Daily Visual Management and other Lean Six Sigma tools to drive problem solving and meet annual targets
  • Lead change by taking people along to ensure sustainable adoption of new processes and improvements


What we are looking for

  • University degree in Business, Engineering, or a related field
  • Advanced training in Lean Six Sigma (Black Belt level highly preferred)
  • 7+ years in Operational Excellence or Strategic Sales/Service Operations
  • Experience in Hoshin Kanri, Value Stream Mapping, Daily Visual Management, and Problem Solving (A3)
  • Expert-level facilitation of kaizen events and strategy sessions
  • Proficiency in IT/IS systems and advanced data visualization
  • Willing to travel 30-50% across the responsible region


What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

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