Job Title: Regional Sales Manager Department: Sales

Reports To: Chief Revenue Officer FLSA Classification: Exempt

General Job Description: Regional Sales Manager

A key member of the Sales Team, the Regional Sales Manager, will report to the Chief Revenue Officer. Maintains close continuous support of assigned accounts to ensure high customer satisfaction and retention through systematic customer contact, training activities, and implementation of new programs requirements. Actively works with staff to identify growth opportunities through the increased use of Track Group's continuum of products and Services. Provides programmatic assistance to allow each program to operate an effective program with high satisfactions levels.

Duties:
• Develops and delivers presentations and ongoing training on usages of Track Group's equipment and software products to ensure customers' effective and successful use of the programs.
• Identifies and evaluates ongoing customer training needs and conducts follow-up training as required.
• Completes, updates, and maintains customer contact information
• Coordinates all new sales opportunities with the Sales Representative
• Assist Monitoring Center and CSS with host site Technical Support, including training and identifications of areas requiring follow-up training.
• Identifies and develops relationships with Key customer's contacts at the officer/user level including Officers, Agents, Program Managers and Directors.
• Provides programmatic assistance to users to ensure long-term usage and satisfactions with the system. Keeps abreast of incidents that require follow-up to ensure timely completion to the customers' satisfactions.
• Utilize internal programs for reporting incoming calls, any equipment/software related issues.
• Assists with billing related administrative issues and price corrections and /or credits. (must be approved by Management)
• Provides products performance feedback to Customer Service Director and Support.
• Maintains customer information files with documentation, including equipment utilization and customer complaints. Maintain adequate inventory levels per contractual allowance.
• Assists Customer Service Director in conducting customer satisfactions surveys. Ensure follow through on problem areas.
• Provide monthly reports to respective Customer Service Director, indication the month's activities, growth, inventory levels and operational issues, action taken to resolve them, customer personnel and operational changes, field visit reports, online training reports, objectives for the following month, and business expense reports.
• Responsibilities can include 24-hour support for assigned accounts, either by phone or e-mail.
• Daily on-site visits to all County entities.
• Assist Inventory Manager with agency device needs and in conjunction with All Point Security Services. Maintaining daily contact and supervision of All Point Security Services.
• Create and provide exception reports to customer to sure efficient use of software.

Supervisory Responsibilities:
• None.

Requirements

Competencies:
• Proven work experience in higher sales position.
• Knowledge and experience with criminal justice systems and government procurement process would be preferred.
• Ability to measure and analyze key performance indicators (ROI and KPIs).
• Understanding company operations.
• Ability to perform at a high level.
• Excellent communication skills.
• Strong organizational skills with a problem-solving attitude.

Travel Requirements:
• Availability to travel as needed, as much as 50% of the time.

Benefits

• Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to observing 12 major holidays per year.
• Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents.
• Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.
• Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.

Position: Hybrid/Remote, reports to Naperville, IL office, Indianapolis, IN office, and to customer sites/potential customer sites.

Physical Demands:

Adjusting or moving objects up to 20 pounds in all directions.

[ ] Never [X] Occasionally [ ] Constantly

Communicating with others to exchange information.

[ ] Never [ ] Occasionally [X] Constantly

Repeating motions that may include the wrists, hands and/or fingers.

[ ] Never [ ] Occasionally [X] Constantly

Operating machinery and/or power tools.

[X] Never [ ] Occasionally [ ] Constantly

Sedentary work that primarily involves sitting.

[ ] Never [ ] Occasionally [X] Constantly

Sedentary work that primarily involves standing.

[ ] Never [X] Occasionally [ ] Constantly

Light work that includes moving objects up to 20 pounds.

[ ] Never [X] Occasionally [ ] Constantly

Medium work that includes moving objects up to 50 pounds.

[ ] Never [X] Occasionally [ ] Constantly

Heavy work that includes moving objects up to 100 pounds or more.

[X] Never [ ] Occasionally [ ] Constantly

This job description is not designed or intended to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time by the company.