Control Risks

Regional Risk Investigations Manager - Trust & Safety

Control Risks • $125K — $135K *
San Francisco, CA 94112In-Person
Consumer Technology
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 8-10 years of experience or demonstrated skills in operations management.
  • Proficient in SQL for data management and analysis.
  • Experience with data analysis tools to support risk management decisions.
  • Background in trust & safety, fraud detection, or risk management for user-centric platforms.
  • Ability to strategize and address emerging risks effectively.
  • Familiarity with the criminal applications of technology is preferred.
  • Experience in developing intelligence reports regarding threats to products.

Responsibilities

  • Identify and manage daily tasks and projects for the Americas embedded program.
  • Serve as the subject matter expert in product development and quality assurance.
  • Prioritize team tasks to align with client goals and responsibilities.
  • Lead and mentor the scheduling team for optimal performance.
  • Adapt procedures and practices as necessary for program improvement.
  • Communicate program and training needs effectively to stakeholders.
  • Model best business practices and mentor analysts accordingly.
  • Manage complex investigation cases as part of the investigation team.

Benefits

  • Transparent and competitive compensation and benefits package.
  • Discretionary bonus scheme rewarding performance.
  • Support for hybrid working arrangements to balance in-person and remote work.
  • Comprehensive medical, dental, and vision benefits.
  • Employee benefits including a 401(K) plan and pet insurance.
Full Job Description
Control Risks' Embedded Consulting team is hiring a Regional Operations Manager for the Americas to join our team supporting a major tech client. This role will work with their investigations team that helps monitor and mitigate platform risks to the company as well as their user base. You will be tasked with managing a team responsible for mitigating risks associated to organized crime, human trafficking and other crimes using a combination of data analytics as well as investigative skills.

Role responsibilities include, but are not limited to:
  • Identify, organize, drive, supervise daily tasks and projects for the Americas embedded program. Work with the client and their direct reports to develop and execute projects.
  • Be the ultimate subject matter expert in product development and quality and will ensure projects are completed in a timely manner to the high standards of the program.
  • Prioritize team responsibilities in line with the client's mission and responsibilities.
  • Leads the scheduling team, providing guidance and mentorship to ensure optimal performance.
  • Identify new requirements and embrace developing/new responsibilities.
  • Adjust procedures, policies, and business practices as needed.
  • Identify programmatic and training needs of the team and appropriately communicate these to either the client manager or Control Risks as appropriate. This may include, but is not limited to, staffing requirements, vendor tool needs, training, conference/event attendance, etc.
  • Model best business practices and professional behavior; they provide feedback and guidance to Analysts on business practices and professional behavior.
  • Work on complex cases for the investigations team.

Requirements
  • Regional Operations Manager should have 8-10 years of experience or demonstrated skills.
  • Proficiency in SQL required.
  • Experience with data analysis tools and techniques, utilizing data insights to inform risk management decisions.
  • Previous experience in trust & safety, fraud detection, or risk management within a user-centric platform.
  • Demonstrated ability as a forward-thinking and imaginative strategist, anticipating emerging risks and devising effective strategies, products, and methodologies to address them.
  • Understanding of criminal applications of technology preferred.
  • Experience in crafting and delivering comprehensive intelligence reports on geopolitical, cyber, and violent actor behaviours and their impact on product exposure.
  • Track record of analyzing and mitigating high-impact threats and threat actors.
  • Proven ability to apply analytical and statistical methods to address real-world challenges using extensive data.
  • Experience managing projects with organization-wide implications and collaborating with cross-functional stakeholders across multiple locations and time zones.
  • Excellent communication and presentation skills, including the ability to convey complex data and insights to diverse audiences effectively.
  • Proficiency in French, Mandarin, or Spanish a plus.

Benefits
  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.

The base salary range for this position is $125,000-135,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

About Control Risks

Control Risks is a global risk management consultancy headquartered in London, England. The company was founded in 1975 and provides a range of services to help clients manage political, security, and integrity risks in complex and hostile environments. Control Risks has a presence in over 40 countries and works with clients across a range of industries, including energy, financial services, and healthcare. The company is known for its expertise in crisis management and has been involved in some of the world's most high-profile security incidents.
Learn more about Control Risks
Size
3,500 employees
Industry
Business Services
Founded
1975
* Ladders Estimates

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