Job DescriptionKey Responsibilities
- Monitor customer portals, internal quality performance, warranty performance, and customer quality trends for assigned Ohio facilities.
- Administer and support compliance with ISO and IATF 16949 quality management system requirements.
- Review quality systems, procedures, work instructions, records, and related documentation for effectiveness and compliance.
- Work with other CSP plants to commonize, strengthen, and improve quality systems, processes, and reporting practices.
- Conduct internal quality system audits at corporate and manufacturing locations, including IATF-focused assessments and follow-up verification.
- Represent the company with customers and industry personnel, including customer visits, customer quality meetings, and industry-related events as needed.
- Lead and support PPAP planning activities, including submission strategy, timing, milestones, customer requirements, part status, and product realization gate reviews.
- Develop, compile, review, and validate PPAP packages, including dimensional results, material and performance records, process flow diagrams, PFMEAs, control plans, capability studies, measurement system analysis, appearance approvals, and Part Submission Warrants.
- Validate PPAP documentation against customer-specific requirements, drawing specifications, engineering changes, process capability expectations, and internal quality standards.
- Coordinate PPAP readiness reviews with plant quality, engineering, manufacturing, and supplier quality teams before customer submission.
- Track PPAP status, open issues, customer feedback, resubmission requirements, and approval timing across assigned Ohio facilities.
- Work with suppliers to obtain, review, and validate supplier PPAP submissions and supporting documentation.
- Assist and, when necessary, lead manufacturing facilities and suppliers through structured problem-solving activities and corrective action processes.
- Train plant personnel in problem solving, root cause analysis, continuous improvement, and quality system best practices.
- Work with suppliers on problem solving, supplier development, supplier audits, and supplier surveys.
- Review quality action plans internally and with suppliers to ensure timely completion, effectiveness, and sustained improvement.
- Review, establish, and support quality-related training programs as required by customer, regulatory, and business needs.
- Evaluate quality software, reporting tools, and process improvement opportunities to strengthen data visibility and quality performance.
- Ensure customer-specific requirements are understood, communicated, implemented, and met across assigned Ohio plants.
Contract Scope and Work Arrangement
- Contract position supporting regional corporate quality initiatives.
- Primary work location: North Baltimore, Ohio.
- Regular travel required to other Ohio manufacturing plants.
- Travel may include plant audits, launch support, supplier or customer issue response, corrective action follow-up, and quality system alignment activities.
Qualifications
- Demonstrated experience in quality management within a manufacturing environment, preferably automotive or other regulated manufacturing operations.
- Strong working knowledge of ISO and IATF 16949 requirements, quality management systems, internal auditing, and corrective action methods.
- Extensive experience developing, reviewing, validating, and submitting PPAP packages, including APQP deliverables, control plans, PFMEAs, process capability studies, measurement system analysis, dimensional results, material and performance testing records, and Part Submission Warrants.
- Proven ability to lead cross-functional problem solving and drive sustainable corrective actions across multiple facilities.
- Strong communication skills with the ability to interface effectively with plant leadership, corporate teams, customers, and suppliers.
- Ability to travel regularly throughout Ohio and work effectively in both plant and corporate environments.
Preferred Skills
- Certified internal auditor, IATF 16949 auditor, Six Sigma, Lean, or equivalent quality certification.
- Experience reviewing customer portals and managing customer quality scorecards.
- Ability to analyze quality data, identify trends, prepare executive-level summaries, and recommend practical improvement actions.
- Experience supporting supplier PPAP development, supplier quality documentation reviews, supplier audits, and supplier corrective action management.
Expected Outcomes
- Improved consistency, completeness, and customer readiness of PPAP submissions across assigned Ohio plants.
- Timely completion, validation, submission, and follow-up of customer and supplier PPAP packages.
- Stronger compliance readiness for ISO, IATF 16949, customer, and internal audit requirements.
- Improved visibility to PPAP status, customer submission risks, documentation gaps, quality performance, warranty trends, and supplier quality risks.
If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!
