Regional Manager:
Position Purpose:
The Regional Property Manager (RPM) is a strategic leader responsible for the performance, growth, and culture of a portfolio of properties. Reporting to the Director of Operations and President, the RPM ensures multiple aspects of operational excellence, drives NOI performance, and builds high-performing teams through coaching, mentorship, and accountability. The RPM is responsible for direct budget preparation, monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures, and recommending changes to promote efficiency. This role requires balancing business acumen with people leadership-guiding Community Managers and site teams to deliver exceptional Gold Standard resident experiences while cultivating talent for future growth.
Operational, Strategic & Financial Leadership
- Monitor collections, vacancy, and loss reports; ensure delinquency procedures and evictions are completedtimelyacross the portfolio.
- Review and enhance operational, personnel, and departmental policies to improve efficiency and service quality.
- Assistin preparing and reviewing annual budgets for assigned properties.
- Maximize revenue byleveragingapproved marketing plans and recommending rent growth opportunities.
- Conduct monthly and quarterly site inspections viaHappyCoandsubmittimelyreports to senior leadership.
- Oversee marketing strategies to drive occupancy and recommend rent adjustments based on market conditions.
- Manage emergency on-call schedules and follow up to ensure proper response and handling.
- Ensure accuracy of monthly reports, including asset performance, occupancy, and financial results.
- Maintain a 50% average make-ready percentage; create action plans for shortfalls and notify senior leadership when risks arise.
- Ensure rentable inventory is always available to sustain occupancy growth.
- Review and approve purchase orders; ensure PO compliance and proper approvals before expenses occur.
- Implement strategic initiatives aligned with company KPIs and operational goals.
- Monitor team task management systems (such as Monday.com).
- Partner with senior leadership on contract negotiations, cap-ex planning, and major operational initiatives.
- Ensure residents receive consistent, high-quality service through strong processes and community partnerships.
- Oversee resolution of escalated resident issues, lease terminations, grievances, and legal matters in compliance with policy and law.
- Promote safety and building standards by ensuring preventative maintenance and emergency procedures are executed effectively.
- Supportadditionaloperational needs asrequired.
Coaching, Leadership & Talent Development
- Mentor and develop Community Managers and site teams with ongoing coaching, feedback, and guidance.
- Lead with a growth mindset and support professional development, succession planning, and continuous learning.
- Conduct interviews, property inspections, performance evaluations, and growth plans; set expectations and address performance gaps with accountability and documentation.
- Foster a culture of collaboration, empowerment, and engagement aligned with company values.
- Ensure new hires receive thorough onboarding, training, and support on all core technologies.
- Review and approve timecards, leave requests, and staffing schedules tomaintainproper coverage across communities.
- Coordinate staffing to ensure all properties are adequately and efficiently supported.
Position Requirements
- Minimum5 years of Community Manager experiencerequired.
- For internal candidates, proven performance within the current portfolio/property isrequired.
- Highly detail-oriented self-starter with strong follow-through.
- Knowledge of company management policies, property management operations, and relevant local/state laws, including Fair Housing and Landlord-Tenant Law.
- Ability to make informed decisions on legal escalations in alignment with company policies.
- Basic understanding of building maintenance, fire safety, and liability reduction.
- Ability to manage multiple properties, including multi-state portfolios.
- Strong organizational, administrative, andoffice-managementskills.
- Effective supervisory and leadership skills.
- Proficient with property management software and technology platforms.
- Ability tomaintainrequired records, including tenant files, reports, and operational documentation.
- Strong verbal and written communication skills.
- Skilled at generatingaccuratereports, records, and financial documentation.
- Able to build andmaintainstrong working relationships with peers, leadership, residents, vendors, and community partners.
- Valid driver's license and insured personal vehiclerequired.
- Personal cellphonerequiredfor communication with teams and leadership.
- Willingness to work weekends orafter hoursduring emergencies or escalated issues.
- Ability to travel out of state and stay overnight when needed.
- Professional appearance and demeanor.
- Preferred certifications: CAM, CAPS, or related credentials.
- Bachelor's degree in business, management, or related field preferred.
- Must live within a short driving distance of at least one asset in the assigned portfolio.
Perks & Benefits We Offer
GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we provide:
- 12 Paid Holidays
- Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
- A CelebrateYOU Day (to use at your leisure for any special occasion)
- Comprehensive Medical, Dental, and Vision Plans (available after60 daysof employment)
- Company-Paid Health Reimbursement Account
- PaidMaternity Leave
- Company-Paid Life Insurance
- Company-Matched 401(k) Retirement Savings Plan
- Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
- Company-Paid Certifications & Licensing
- ...and so much more!
Visit www.goldoller.com to learn more!
