About the Role
As a CBRE Operations Management Senior Manager, you will oversee the business operations, governance, and financial performance for a large region or a high-profile data center client portfolio. This job is part of the Operations Management job function. You will coordinate staff functions, regional compliance, and cross-functional operations to support the organization's mission-critical goals, ensuring high-availability infrastructure strategy aligns with business performance.
What You'll Do
- Regional & Technical Team Leadership: Provide formal supervision, mentoring, and performance coaching to a regional team of operations professionals. Oversee recruiting, hiring, and technical cross-training schedules to ensure continuous operations support.
- Financial & Portfolio Metrics: Prepare complex reports for data center revenue, critical environments operational expenses (OpEx/CapEx), and business metrics. Direct the monthly forecasting process for the data center client or region, delivering strategic recommendations to improve financial efficiency.
- Compliance & Critical Governance: Guarantee all regional sites and teams adhere strictly to company policy, business/professional licensing, data center industry regulations, real estate law, and state/federal environmental or energy guidelines.
- Data Integrity & Systems Management: Identify approaches to data clean-up and governance when operational or facility management tracking issues are identified.
- Operational "Best Practices": Partner with national technical service teams to identify, scale, and implement organizational best practices across the data center portfolio.
- Process Development: Develop, approve, and execute operational training programs, standard operating business processes, and technical system training programs prior to regional distribution.
- Cross-Discipline Integration: Apply a broad knowledge of data center business landscapes to integrate operations smoothly with critical facility engineering, IT hardware deployment, and client stakeholder groups.
- Complex Problem Solving: Identify and solve highly complex technical and operational business problems, recognizing how regional choices impact the broader critical environments department.
- Continuous Improvement: Improve and optimize existing methods, operational processes, and SLAs within the data center management discipline.
- CBRE RISE Values: Lead by example and model behaviors consistent with CBRE RISE values. Influence internal teams and external clients to adopt new processes while working within departmental plans.
What You'll Need
- Education & Experience: Bachelor's Degree preferred with 5-8 years of relevant operations management experience, ideally within data centers, critical infrastructure portfolios, telecom, or large industrial real estate. A combination of experience and education will be considered.
- Portfolio Operations Mastery: Proven experience in staffing, technical selection, regional training, performance auditing, and operational budget management.
- Critical Communication: Ability to lead the exchange of sensitive, highly complicated, and difficult information, convey strict performance expectations to multi-site teams, and manage high-stakes business problems.
- Strategic Leadership: Strong leadership skills to motivate regional teams to achieve broad operational and financial targets across multiple job disciplines.
- Tools & Analytics: In-depth knowledge of Microsoft Office products (Advanced Excel, Word, Outlook) and comfort reviewing enterprise ERP, data center infrastructure management (DCIM), or CMMS reporting tools.
- Mindset: Extensive organizational skills combined with an advanced, inquisitive mindset focused on process optimization.
Disclaimers:• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Regional OPs Management Senior Manager position is $140,000 annually and the maximum salary is 163,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
