Description Position at Fireside
The Regional Operations Manager is responsible for executing the Fireside operations strategy across an assigned sub-region to attain Safety, Quality, Delivery and Cost (SQDC) targets. This role leads Branch Managers, ensures disciplined execution of standard operating procedures, manages sub-regional costs and logistics, and resolves escalated operational and customer issues. Through strong operational leadership and cross-functional coordination, the Regional Operations Manager enables consistent branch performance and reliable customer experience.
Key ResponsibilitiesKPI Ownership - Execute sub-regional operations strategy to achieve SQDC targets
- Drive excellence to SQDC by identifying systemic trends and implementing countermeasures to improve KPI's
- Manage sub-regional costs with emphasis on COGS and G&A
- Drive gross profit through cost controls and quote-to-invoice optimization
- Manage working capital, including inventory audits and A/R back-charge resolution
Operations Leadership - Provide oversight of daily operations across multiple branches to ensure consistent execution of standard operating procedures
- Hire, develop, coach, and manage Branch Managers
- Build logistics and capacity plans to meet customer demands
- Resolve escalated customer and operational issues
- Manage facilities and vehicle needs including showrooms and general maintenance
- Ensure OSHA compliance across branch operations
- Ensure adherence to the safety plan and support incident investigations and corrective actions
Skills and Abilities - Strong operational leadership with the ability to oversee multiple locations
- Proven people-management capability, including coaching, developing, and accountability
- Financial and business acumen, with experience managing costs, gross profit, and working capital
- Ability to plan and execute logistics and capacity strategies to meet customer demand
- Effective problem-solving and decision-making skills, particularly in complex or escalated operational situations
- Strong communication and collaboration skills to coordinate across Sales, Customer Service, Branch, and Field teams
- Proficiency with standard business and reporting tools (e.g., MS Office, PowerPoint, quality metrics and reporting systems)
- Hearth industry or construction industry experience is preferred.
- Travel 30%
Education & Experience- Bachelor's degree or an equivalent combination of education and experience
- 5 years of experience in leading and managing people in an operations environment
In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements.
