The Role

The primary purpose of the Regional Onsite Manager is to oversee and optimize client onsite operations for Indeed Flex. This role involves managing and enhancing operational processes for both existing and new onsite accounts, with a strong focus on improving efficiency, productivity, and service delivery. Additionally, this role will lead and manage a team of onsite managers, ensuring the successful implementation and execution of operational plans, adherence to agreed contracts and KPIs, and the provision of strategic guidance to enhance recruitment processes and overall performance.

You'll lead a team of ~10 Onsite Managers across a portfolio of enterprise client accounts, owning day-to-day quality, performance, and growth of our onsite operations. You'll drive fulfillment, retention, and CSAT across multiple sites while rebuilding how we work, with AI and automation woven into the playbook.

We're scaling fast. The right person thrives in ambiguity, adapts as priorities shift, and treats process design as a craft.

Location Requirement: This role requires frequent travel. Candidates must reside within reasonable commuting distance of a major U.S. international airport to support regular domestic travel.

What you'll need

• Traditional staffing or recruitment industry experience, including hands-on recruiting and hosting hiring events
• Previous experience as an Onsite Manager or equivalent client-facing site leadership role
• Comfort and confidence working directly with clients, from frontline operations leads to senior decision-makers
• Track record of leading high-volume operations or support teams
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage (Salesforce, Google Workspace, Slack, Asana)
• Curiosity about AI and automation, with a track record of using tech to scale workflows and remove friction for your team
• Highly proficient in process review, continuous improvement, and root cause analysis to proactively seek out and identify opportunities for improvement to processes, policies, and tools
• Flexibility and adaptability in a fast-changing, ambiguous environment
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
• Commitment to our mission: helping people get jobs, instantly

Nice to Have

• Proven track record improving onsite operations in logistics, retail, or a similarly high-volume industry
• Experience managing multiple large-volume enterprise clients simultaneously

What you'll be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build, lead, and develop the Onsite Managers into a unified and aligned service delivery team, delivering seamless high-quality onsite operations and exceptional support experiences to clients, and internal workgroups.
• Provide additional onsite coverage as needed, particularly during teammates' PTO or other absences, to maintain seamless service delivery and support.
• Define, document, and execute an ongoing onsite processes to achieve short-term business objectives while planning for long-term growth
• Manage the creation of regionally aligned resolution processes, procedures, and responses for common issue types, and promote principles of centralized knowledge sharing.
• Manage client relationships by ensuring resource availability, tracking solutions, and overseeing the execution of delivery milestones.
• Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery, case management, shift handoffs, escalations, and building customer loyalty.
• Coordinate regularly with customers and cross-functional teams to build customer-centric, efficient, and scalable operations strategies.
• Conduct regular service delivery assessments to ensure continuous improvement in performance, quality, and safety.
• Monitor and measure both team performance through KPIs and Business Intelligence reporting to ensure all metrics and service deliverables are met.
• Forecast staffing requirements, provide meaningful 1:1 coaching and development, ensure 100% shift accuracy in ACP, and continuously improve Customer Satisfaction (CSAT) score.
• Proactively support the hiring process, including reviewing candidates, conducting interviews, supporting onboarding, and delivering training to new hires.

What you'll get

• $100,000 to $120,000 annual salary
• Medical, Dental, Vision, and 401K
• Performance-based bonus totaling 12% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

Work Environment

This job operates in a professional office environment, client facility environment, remotely, or in a hybrid capacity. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet, and privacy when having confidential conversations or viewing client-specific materials.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position requires the employee to drive.

Travel

This position requires 50%-75% travel per month. Most travel is outside of the local area and will require overnight accommodations.

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.