Position Summary:The Regional Manager is responsible for the overall financial, operational, compliance, resident relations, and team performance of a portfolio of multifamily communities. This position provides strategic leadership and operational oversight to General Managers and Property Managers while ensuring portfolio performance aligns with McCormack Baron Management's operational objectives, owner expectations, and MOSAIC core values.
The Regional Manager serves as a key business leader responsible for driving occupancy, revenue growth, resident satisfaction, compliance performance, asset preservation, and employee development across the assigned portfolio.
Key Responsibilities (Essential Duties and Functions):This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.
Leadership & Team Development:
- Supervise, coach, mentor, and develop Area Managers, General Managers, and Property Managers throughout the portfolio.
- Establish clear performance expectations and accountability measures for site teams.
- Identify talent, succession planning opportunities, and employee development initiatives.
- Foster a culture of collaboration, continuous improvement, operational excellence, and resident-focused service.
Operational Oversight:
- Oversee all financial, operational, compliance, resident relations, maintenance, and community engagement activities within the region.
- Ensure all communities operate in compliance with company policies, owner requirements, regulatory guidelines, and affordable housing program requirements.
- Standardize operational processes and implement best practices across the portfolio.
- Partner with Facilities, Compliance, Marketing, Human Resources, and Accounting teams to achieve portfolio objectives.
- Evaluate property performance and implement corrective action plans when performance falls below expectations.
Financial Performance:
- Drive portfolio performance related to occupancy, collections, revenue optimization, budget adherence, expense management, receivables, payables, and NOI growth.
- Review and analyze financial statements, variance reports, delinquency trends, and operational metrics.
- Participate in annual budgeting, forecasting, and capital planning initiatives.
- Ensure achievement of portfolio KPIs and owner performance objectives.
Leasing & Marketing:
- Support and oversee leasing initiatives, resident retention strategies, and marketing efforts across the portfolio.
- Provide leadership and oversight for lease-up communities and stabilization efforts.
- Partner with Marketing and onsite teams to develop and execute effective outreach campaigns and leasing strategies.
- Monitor market conditions, competitor performance, and pricing strategies.
Stakeholder Relations:
- Develop and maintain positive relationships with ownership groups, housing authorities, investors, lenders, community stakeholders, and government agencies.
- Represent McCormack Baron Management at industry, client, and community meetings.
- Prepare and deliver executive-level reports and presentations to internal and external stakeholders.
- Identify opportunities to strengthen business relationships and support future management opportunities.
Compliance & Risk Management:
- Ensure regulatory compliance with affordable housing programs, Fair Housing requirements, company policies, and owner expectations.
- Monitor audit findings, NSPIRE inspections, REAC inspections, compliance reviews, and corrective action plans.
- Promote workplace safety and risk management practices throughout the portfolio.
Additional Responsibilities:
- Participate in special projects, acquisitions, dispositions, transitions, and strategic initiatives as assigned.
- Travel regularly throughout the assigned portfolio and attend company meetings, training events, and industry conferences.
- Perform other duties as assigned.
Education & Experience:- Bachelor's Degree in Business Administration, Property Management, Real Estate, Finance, or a related field preferred; equivalent experience may be considered.
- Minimum of ten (10) years of progressive multi-site property management or operations leadership experience.
- Experience managing affordable housing, mixed-income, market-rate, and senior housing communities preferred.
- Prior experience supervising multiple site leaders and managing large portfolios required.
- Professional designations (CAM, CAPS, CPM, HCCP, COS, TCS, or equivalent) are preferred.
Skills, Knowledge & Abilities:- Proven experience managing a portfolio of 1,500+ units across diverse asset types, including market-rate, affordable housing, mixed-income communities, and senior housing.
- Ability and willingness to travel locally and out of state as required.
- Strong leadership, coaching, mentoring, and team-building skills with demonstrated success developing high-performing teams.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Ability to effectively interact with residents, employees, ownership groups, investors, housing authorities, and community stakeholders.
- Experience with new development lease-ups, stabilization efforts, and marketing strategy execution strongly preferred.
- Proficiency with property management software platforms including Fortress, Yardi, RENTCafé, or comparable systems.
- Strong analytical, financial, and operational management skills.
- Highly organized with exceptional project management and time-management abilities.
- Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
- Strong problem-solving and decision-making skills with the ability to identify operational challenges and implement solutions.
- Willingness to be hands-on and actively support onsite teams when operational needs require direct involvement.
- Entrepreneurial mindset with a proactive, results-driven, and collaborative approach to leadership.
- High level of integrity, accountability, professionalism, and commitment to continuous improvement.
- Ability to handle confidential and sensitive information appropriately.
- Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Demonstrated ability to lead through organizational change and drive operational consistency across multiple locations.
- Consistently demonstrates and promotes McCormack Baron Management's MOSAIC Core Values.
Work Environment/Physical Demands:- This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets.
- This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.
- This position operates primarily in a professional office environment but requires frequent travel to community locations.
