Royal Bank of Canada

Regional Manager, Sales Support

Royal Bank of Canada$90K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Excellence in leadership, driving results and enabling high performance
  • Proven capability to lead change in complex environments
  • Strong impact and influence skills
  • Experience working in a matrix management setting
  • Branch Compliance Officer designation with supervisory experience
  • Bilingual in English and French for client and partner interactions

Responsibilities

  • Lead a sales support team to deliver exceptional client experiences
  • Execute coaching routines that promote high performance
  • Coach team members to effectively utilize RBC products and digital solutions
  • Focus on developing staff through regular skill-building and feedback
  • Collaborate with Private Banking leaders to enhance employee experiences
  • Ensure optimal use of Client Relationship Management tools and maintain client records
  • Promote professional standards in client communication
  • Act as an ambassador for RBC Private Banking

Benefits

  • Supportive leadership focused on development
  • Opportunities to make a meaningful impact
  • Work within a dynamic and collaborative team environment
  • Engage in challenging and rewarding tasks
  • Pathways for increased responsibilities
  • Access to diverse job opportunities across various locations
Full Job Description
Job Description

What is the opportunity?
In this role, you will support Private Banking by coaching and leading a sales support team delivering an exceptional and personal client experience. You will act as a subject matter expert for high impact day-to-day banking discovery and advice, product and service solutions delivery, and ensuring superior client care is provided. You will champion digital enablement by becoming an advocate of the RBC Mobile application and promoting its regular usage.

What will you do?
  • Lead the sales support team in delivering high-end client experience and advice to wealthy Canadians
  • Consistently execute leadership and coaching routines to enable high performance and build capability across a team of Private Banking Associates and Advisors (e.g. weekly goal setting, observational coaching, skill building, etc.)
  • Coach team ensuring they can effectively meet client needs with a full range of RBC products, services, and digital solutions by building skills and knowledge to leverage tools, calculators, and other materials to support advice and recommendations
  • Support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee
  • Collaborate with other leaders within Private Banking and Wealth Management to deliver an outstanding employee experience
  • Ensure maximum use of Private Banking's Client Relationship Management tool (ClientView) and that new and existing client records are robust with all relevant information, opportunities are captured, and corporate memory is fully built out
  • Reinforce national professional standards around client communication including meeting agendas, appointment confirmations, follow-up recaps of meetings, e-mail, phone, and in-person interactions with clients
  • Represent RBC Private Banking by acting as an ambassador for the business


What do you need to succeed?

Must-have
  • Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change
  • Proven capability to lead change across a complex and dynamic environment
  • Strong impact and influence capabilities
  • Proven capability to work in a matrix management environment
  • Branch Compliance Officer designation and experience supervising licensed representatives
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.


Nice-to-have
  • University degree
  • Experience in client-facing roles
  • Knowledge of RBC's online, mobile, and other digital channels and services


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies


Job Skills

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-14

Application Deadline:

2026-09-29
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Royal Bank of Canada.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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