Regional ManagerPhoenix, AZFull-Time / SalaryPosition SummaryThe Regional Manager is responsible for the safe, efficient, compliant, and profitable management of multiple operational locations within an assigned territory. This role provides leadership and strategic direction to Area Managers, local operations teams, depack processing units, and remotely domiciled drivers. The Regional Operations Manager is accountable for safety performance, regulatory compliance, customer service, asset utilization, operational efficiency, and regional financial results.
The successful candidate will foster a culture of safety, accountability, operational excellence, and continuous improvement while supporting company growth and profitability objectives.
Supervisory Responsibilities- Lead, coach, develop, and supervise Area Managers, local operations personnel, and drivers throughout the assigned region.
- Promote and maintain a culture focused on safety, accountability, operational excellence, and customer satisfaction.
- Establish performance expectations and evaluate employee performance through regular coaching and feedback.
- Recognize achievements and administer corrective actions when necessary.
- Ensure compliance with company policies and partner with Human Resources on employee relations and disciplinary matters.
- Support recruiting, hiring, onboarding, training, workforce planning, and employee retention initiatives.
- Maintain accountability for regional profit and loss performance and implement corrective actions to achieve financial objectives.
- Partner with Sales and Marketing teams to support customer retention, business development, and service growth opportunities.
- Oversee regional asset management, utilization, tracking, and replacement planning.
Essential Duties and ResponsibilitiesOperational Leadership- Develop, implement, and execute regional operating strategies that support safety, service excellence, compliance, efficiency, and profitability.
- Adjust operational plans and daily activities as necessary to meet performance targets and business objectives.
- Oversee multiple operating locations and ensure consistency in execution, standards, and performance.
- Monitor key performance indicators and utilize operational data to drive continuous improvement initiatives.
- Ensure adequate staffing levels, workforce scheduling, and resource allocation to meet operational demands.
Financial Management- Manage regional revenue, operating expenses, labor costs, maintenance expenses, vendor spending, and other financial performance metrics.
- Analyze operational and financial data to identify trends, improve efficiencies, and increase profitability.
- Develop and maintain reporting systems that accurately track operational and financial performance.
- Participate in budgeting, forecasting, and capital planning activities.
Safety and Regulatory Compliance- Ensure compliance with OSHA, DOT, environmental regulations, local operating requirements, and company policies.
- Partner with Environmental Managers to maintain regulatory compliance across all locations.
- Promote a proactive safety culture by ensuring participation in safety meetings, training programs, inspections, and corrective action initiatives.
- Investigate and address safety incidents, regulatory concerns, and operational risks.
- Ensure required operational reports, safety documentation, inspections, and compliance records are completed accurately and on time.
Fleet and Asset Management- Oversee the safe and efficient operation of trucks, trailers, processing equipment, and other company assets.
- Ensure preventive maintenance programs are executed and equipment downtime is minimized.
- Conduct routine inspections of facilities, equipment, and company property.
- Ensure all operating locations maintain a clean, safe, professional, and compliant appearance.
- Manage regional property-related matters, including vendor services, lease requirements, and landlord relationships.
People Leadership- Recruit, hire, train, and develop high-performing team members in partnership with Human Resources.
- Clearly communicate performance expectations and ensure employees receive required safety and operational training.
- Hold Area Managers, supervisors, drivers, and operations personnel accountable for safety, service, productivity, and compliance expectations.
- Foster employee engagement, teamwork, and professional development throughout the region.
Customer and Vendor Relations- Build and maintain strong relationships with customers, regulatory agencies, landlords, vendors, and community stakeholders.
- Address customer concerns and operational issues promptly and professionally.
- Manage vendor and service-provider relationships to ensure cost-effective and efficient support of operations.
- Support customer retention, service expansion, and strategic growth initiatives within the region.
Additional Responsibilities- Report significant operational, safety, equipment, property, or compliance concerns to senior leadership promptly.
- Maintain a professional appearance and consistently use required personal protective equipment (PPE).
- Perform other duties and special projects as assigned.
Required Competencies- Strong commitment to safety, regulatory compliance, and risk management.
- Proven leadership, coaching, and employee development skills.
- Strong financial acumen, including budgeting and profit-and-loss management.
- Excellent analytical, problem-solving, and decision-making abilities.
- Ability to effectively prioritize responsibilities across multiple locations and business functions.
- Strong organizational and time-management skills.
- Excellent verbal, written, and interpersonal communication skills.
- Customer-focused mindset with strong relationship management abilities.
- Ability to manage conflict, drive accountability, and influence results.
- Strong attention to detail and documentation accuracy.
- Proficiency in analyzing operational and financial data to support decision-making.
- Ability to learn and adapt to new technology platforms and operational systems.
- Flexibility to adjust leadership and communication styles to meet varying operational needs.
- Collaborative mindset with a willingness to support cross-functional teams and organizational objectives.
Education and ExperienceRequired- Associate degree or higher from an accredited institution.
- Minimum of five (5) years of multi-site operations management experience.
- Demonstrated success managing employees, equipment, operational processes, budgets, and customer relationships.
- Valid driver's license with an acceptable driving record.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
Preferred- Bachelor's degree in Business, Operations Management, Transportation, Environmental Services, Agriculture, or a related field.
- Experience in waste management, organics recycling, transportation, environmental services, agriculture, logistics, or a related industry.
- Experience managing DOT-regulated transportation operations.
- Class A Commercial Driver's License (CDL).
- Experience with fleet management systems, routing software, customer relationship management (CRM) platforms, and operational reporting systems.
Working Conditions- Frequent travel throughout the assigned region, including overnight travel as needed.
- Regular work in office, operational, processing, and outdoor environments.
- Exposure to varying weather conditions, traffic conditions, noise, odors, and industrial equipment.
- Ability to respond to operational emergencies outside of normal business hours when required.
Key Improvements Made- Added strategic leadership and P&L accountability language.
- Organized responsibilities into logical categories for easier reading.
- Strengthened safety, DOT, environmental, and fleet-management expectations.
- Added budgeting, forecasting, and KPI management responsibilities.
- Established a clearer distinction between required and preferred qualifications.
- Included working conditions and travel expectations, which are important for regional leadership roles.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 
