• Assure customer Service requests, Inspections and Installations in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded  

• Support sales team by providing site surveys and assistance in system proposals to assure correct hours and equipment are quoted.    

• Ensure installation and service quality standards are adhered to  

• Ensure project profitability and review installation and service costs within region.  

• Recruit, hire and train installation and service personnel  

• Promote a positive and team orientated culture   

• Mentor direct reports  

• Oversee day to day activities of installation and service personnel  

• Work with the Company Fleet Manager to ensure that company owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet  

• Administer and follow Company safety policies as stated in the Company Safety Manual  

• Oversee technical training, certification and licensing of Interface Technicians within region.  

• Work with PMO to assure seamless completion of our national account installations and projects  

• Work with Service Dispatch team on all service-related dispatching issues to assure prompt service to our customers.  

• Assure customer escalations are addressed in a timely manner.  

• Keep in regular contact with 20 largest regional customers to assure customer satisfaction.   

• Ensure branch and Technician vehicle inventory is secure and managed per policies as outlined by Interface.  

• Coordinate the use of sub-contractors if required. 

• Work with procurement team to assure correct level of truck stock is maintained  

• Manage the branch sales and service handoff process to ensure a smooth transition from the sales team to installation team, and from the installation team to the service department.   

• Continually monitor costs through regular review of overtime, supply costs and “office time”.   

• Prepare reports for management, customer or others as required.  

Qualifications  

• High School Diploma or GED; College education preferred  

• Excellent oral and written communication skills  

• Strong time management skills and ability to prioritize tasks most important to the business  

• Computer proficiency including Microsoft Office Suite

• 5+ year's experience managing technical field operations personnel  

• Understanding of profit/loss financial statements and how your team’s performance affects them  

• Ability to write reports, business correspondence and employee performance reviews  

• Ability to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing in order to carry out the needs of the business  

• Strategic planning to plan for the future and to avoid potential risk  

• Strong problem avoidance and solving skills  

• Schedule flexibility and willingness to travel overnight if required  

Ideal candidate will be based in St. Louis, MO; Los Angeles, CA; or within the Western Region of the United States.