Regional Manager
Job Description
The Regional Manager is responsible for leading and managing the performance, operations, and compliance of multiple office locations. This role is a key leadership position that ensures each location consistently meets sales targets, delivers outstanding customer service, and maintains operational excellence in alignment with company standards and procedures.
Multi-Location Oversight
- Supervise daily operations across assigned offices to ensure performance, cleanliness, and professionalism.
- Perform scheduled and surprise visits to each office for audits and evaluations.
- Ensure consistent branding, signage, and physical presentation of each location.
- See below for a list of locations within this Region.
Sales & Performance Management
- Set and monitor monthly sales goals for each office and provide coaching to ensure targets are met.
- Review policy count, retention rates, and individual performance metrics.
- Hold lead agents accountable for productivity, customer satisfaction, and compliance.
Team Leadership & Development
- Hire, train, and mentor new employees within the assigned region.
- Provide leadership and guidance to ensure employee engagement, morale, and retention.
- Support disciplinary actions and terminations in collaboration with HR when needed.
Compliance & Procedures
- Enforce proper quoting, binding, and policy issuance procedures.
- Audit offices for policy fee compliance, proper documentation, and underwriting adherence.
- Ensure all cash handling, deposits, and reporting are accurate and timely.
- Cover a shift in a location within your region when needed.
- Handle the weekly schedule for their offices, while coordinating with HR.
Communication & Reporting
- Report weekly to executive leadership on office performance, staffing needs, and challenges.
- Share updates, contests, training materials, and process changes with each office.
- Act as a liaison between corporate leadership and branch offices.
- Take calls from management or staff after/before hours.
Operations & Problem Solving
- Resolve escalated customer complaints or operational issues.
- Recommend and implement improvements in workflow, efficiency, and customer service.
- Support technology needs and escalate system issues when required.
Qualifications:
- Minimum 3-5 years of experience in multi-location management (insurance, retail, or service-based industry preferred).
- Strong leadership, coaching, and problem-solving skills.
- Proven track record in sales management and achieving performance metrics.
- Excellent communication and interpersonal skills.
- Insurance producer license (Property & Casualty) required within 60 days of hire.
- Bilingual (English/Spanish) a plus depending on region.
- Ability to travel locally between assigned offices multiple times per week.
Region 4:
3325 W North Ave. Chicago, IL 60647
2418 N Cicero Ave. Chicago, IL 60639 (Home)
6001 W Belmont Ave. Chicago, IL 60634
2523 W Lake St. Melrose Park, IL 60160
4837 N Kedzie Ave. Chicago, IL 60625
