Description

The Regional Field Manager (RFM) provides direct supervision, operational leadership, and performance oversight of field adjusters within an assigned region. This role is accountable for ensuring field service excellence by supporting timely claim handling, compliance, adjuster development, and QA integration. RFM collaborates across departments including QA, Dispatch, Inventory Specialists, and Resource Management. They also support the Client Manager by addressing trends, adjuster escalations, and territory-level QA performance.

Requirements

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Team Leadership and Supervision

• Provide guidance, coaching, and support to a team of field adjusters across multiple claim types and carriers.
• Assign workloads, balance resources, and monitor daily throughput.
• Maintain responsiveness to phone, email, and chat communications from field staff.
• Conduct one-on-one meetings and monthly check-ins in coordination with Client Manager.
• Support onboarding, performance evaluations, and timely resolution of adjusted needs.

Field Operations Oversight

• Coordinate adjuster assignments, approvals for travel/mileage, and field resource requests (e.g., ladder assists).
• Monitor claim lifecycle progression: non-contacted, inspected-not-returned, aged files, and escalations. \
• Participate in deployment readiness and onboarding per company SOPs.
• Collaborate with Inventory Specialists or directly manage inventory where none are assigned.
• Attend weekly management and QA team calls.

Quality Assurance Collaboration

• Serve as primary QA contact for territory-specific reviewers.
• Drive performance management by identifying and escalating low performers.
• Conduct ride-alongs, file reviews, and participate in initial reviews for new adjusters or underperformers.
• Complete initial, secondary and quick-hit reviews as needed.
• Collaborate with QA Team Lead and Client Manager on QA trends and reviewer feedback.
• Support timeline adherence for QA follow-up, escalations, and contact/upload accuracy.

Performance Monitoring and Reporting

• Track productivity metrics, file progression, contact/return timeframes, and claim quality indicators.
• Update adjuster rankings in coordination with QA TL and Client Manager.
• Contribute to carrier reporting, scoreboard metrics, and evaluations.
• Use live dashboards/spreadsheets to track and action claim and adjuster statuses.

Client & Carrier Program Support

• Communicate large loss/severity concerns to the Client Manager.
• Ensure carrier-specific programs are supported and followed (e.g., ITEL, QA Assist, Xpert).
• Collaborate with the Client Manager on escalations and service delivery improvements.

Competencies

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.
• Demonstrated ability to communicate clearly and efficiently in verbal and written form;
• Excellent judgement and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Decisive and exercises good judgment under pressure.
• Excellent communication and customer-service skills.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This role is intended to be a remote position. Remote employees are expected to be available and communicative during scheduled work hours.

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Travel required

Ability to travel 10% of time.

Required education and experience

• 3+ years in field property adjusting, leadership, or operational oversight roles
• Familiarity with QA processes, CAT/daily claims, and adjuster development
• Intermediate to advanced computer skills, particularly with data analysis tools and software.
• Experience with field IA property claims processes and carrier-client management.

Preferred education and experience

• Bachelor's degree in business administration, communication, or a related field.
• Prior experience in the insurance or property claims industry.

Additional eligibility requirements

• N/A

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Good-Faith Estimate (including bonus or commission)

The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate's experience and qualifications.

General Description of Benefits

Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.