This is a greenfield role. You will establish and scale 3 to 6 service locations across your region, making the strategic and operational decisions that determine how fast and how well we grow. This is not a role for someone looking to maintain the status quo. This is for a builder.
Essential Functions & Responsibilities
Strategic Growth & Expansion
- Drive strategic expansion and organic growth across 3 to 6 service locations within the assigned region
- Identify market opportunities and lead regional business development initiatives that build long-term pipeline
- Develop and execute operational plans aligned with Fortify's values, growth objectives, and financial targets
Operations & Service Excellence
- Oversee day-to-day operations across all locations, maintaining high standards in service delivery, safety, and compliance
- Implement best practices to optimize operational efficiency and manage operating expenses within budget
- Leverage Insurcomm's shared technology platform to deliver consistent customer experiences from first call through final walkthrough
- Ensure every location meets the Insurcomm promise: clear communication, no surprises, and dependable outcomes
Team Leadership & Culture
- Lead, mentor, and develop local leadership teams to build a culture of accountability, performance, and service heart
- Promote cross-functional collaboration between branch operations and corporate support functions
- Model the player-coach mentality: willing to roll up your sleeves alongside your team when the work demands it
- Hold the team to Insurcomm brand standards in every client, partner, and community interaction
Financial Performance
- Carry full P&L accountability for the region, including budgeting, forecasting, and financial performance reporting
- Monitor key performance indicators across locations and implement corrective actions as needed
- Manage job-level profitability, overhead allocation, and labor costs in coordination with corporate finance
Business Development & Partnerships
- Recruit, develop, and lead Business Development teams to execute the regional go-to-market strategy
- Build and maintain relationships with key referral sources including insurance carriers, property managers, and commercial accounts
- Partner with Corporate Marketing to share local market insights and execute regional campaigns that drive lead generation and brand awareness
- Represent Insurcomm at local, regional, and national industry trade shows and conferences
RequirementsEducation
Bachelor's degree in business, operations management, or a related field preferred. Equivalent experience in lieu of degree will be considered.
Experience
- 8 to 15 years of leadership experience in restoration, construction, disaster recovery, or related property services such as HVAC or waterproofing
- Proven success in multi-site operations, organic growth, and cross-functional leadership
- Demonstrated ability to build and execute a go-to-market strategy targeting key referral partners across local and regional markets
- Strong financial acumen with experience managing budgets, forecasts, and job-level profitability models
Technical Skills
- Comfort with shared technology platforms and field management software
- Valid driver's license with a clean driving record
Skills & Competencies
- Strategic mindset with the ability to shift between high-level vision and hands-on execution
- Executive-level communication and leadership presence with clients, partners, and internal teams
- Entrepreneurial drive and comfort operating in fast-moving, ambiguous environments
- Willingness to travel up to 75% within the assigned region; occasional national travel
Preferred Qualifications
- Prior experience opening a greenfield market or launching a new branch from the ground up
- Established network of insurance carrier, property manager, or commercial account relationships in the region
- Familiarity with TPA/program business models and the restoration insurance ecosystem
- Experience operating within a PE-backed or high-growth company environment
Success Metrics
Performance in this role will be measured by:
- Revenue attainment against regional P&L targets
- Number of locations opened and ramped to operational maturity on plan
- Gross margin and job-level profitability across the region
- Pipeline volume, close rate, and referral partner growth
- Team retention, development progression, and leadership bench strength
- Customer satisfaction and net promoter scores across locations
