Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a
Regional Manager - Central to join its field leadership team. The Regional Manager is responsible for maximizing sales and achieving company business objectives for all Marc Jacobs stores within their respective region. The Regional Manager will lead by example and deliver positive and inclusive experiences which contribute to the overall commercial success.
RESPONSIBILITIES:Business Acumen:- Maximize store sales and revenue utilizing data, knowledge of the business and marketplace to consistently seek new opportunities to improve business
- Generate business opportunities and plans by actively engaging with the community and business partners to drive strategies
- Lead team to achieve individual and team sales targets
- Implement a culture that leverages on all KPls
- Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities
Customer Experience:- Analyze and utilize CRM data, key insights to set the direction of the store team inclusive of the leadership team
- Create a culture of belonging through rewards and recognition consistent with company standards and practices
- Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients
- Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team
- Promote brand awareness, establish market/store presence through community engagement and store events
Visual Merchandising:- Partner and proactively plan directly with merchandising, planning and allocation partners to drive sell through
- In partnership with visual merchandising team, ensure store visual standards are met and maintained
- Review sales frequently and take action on visual merchandising to improve sales
People Management:- Set and elevate the standard of the store team through engagement, motivation and enhancing the consumer experience
- Set quarterly, monthly, weekly business plans to deliver results
- Develop, train, and continuously motivate teams towards achieving and exceeding sales objectives
- Lead the recruitment process; build a talent pipeline through networking and competitive shopping
- Provide guidance to team members deliver constructive feedback and learning opportunities through coaching conversations
- Build development plans for all employees; identify and create action plans
- Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included
Operations:- Achieve excellence in retail operations and define company standards for the fleet
- Lead at multiple altitudes with great leadership agility while executing in a dynamic business environment
- Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target
- Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
- Uphold company and store standards, policies and procedures
QUALIFICATIONS:- 10+ years' retail experience, with at least 4+ years managing multiple locations
- Proven record of motivating, developing, and coaching team members
- Strong analytical skills - ability to analyze retail KPI's and on-floor behaviors
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Passionate about the customer experience
- Must have flexibility to work a retail schedule including evenings, weekends and holidays
- Visit markets in the region regularly, up to 75% travel required. Includes travel to New York for corporate meetings and events.
SALARY & BENEFITS/WHAT WE OFFER: The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
