Regional Graphic Technician Manager
Remote
Full Time
Effectively manages all aspects of the Graphic Technical Operations and personnel within the assigned region. Establishes strong relationship with the Commercial Management Team to ensure the objectives of each Graphic Technical Center location aligns and supports the Contractual obligations, and contributes to the financial success of the Customer, as well as the North America Commercial Division. Maintains open communication with the Customers contacts within their region to ensure the Graphic Technical Teams achieve overall Customer satisfaction related to service and supply. Maintains a strong Safety culture within the Region through employee engagement and support in the Field HSE program. Travel as needed to Graphic Technical Centers in the Region is expected.
PRIMARY RESPONSIBILTIES:
• Provide job descriptions specific to GT position / location which clearly define the responsibilities and performance expectations of the positions.
Train and implement P Log program for GTC Managers, as well as annual performance evaluations for all Graphic Tech personnel. Manage Performance of all GTC personnel in region
Maintain staff levels per contractual obligations. Work with Human Resources and Director of GTC's on coaching personnel in performance improvement opportunities, disciplinary action as / if appropriate.
Assist in the development and Implementation of Standard Operating procedures to achieve Customer Quality standards, including xRite training, equipment calibrations (scales, pH meters) Press trouble shooting and Downtime logs with action registers for improvement.
Document Regional Customer KPI's by GTC location, monthly review with Director GTC's to identify improvement opportunities and implement actions to meet targets.
Create a strong Safety / HSE culture in your region. Lead by example, set expectations in monthly training attendance, Scorecards initiatives, Near Miss and Hazard identifications, through engagement of all GT staff
Coordinate urgent, unforeseen GTC coverage as needed.
Aligning with Commercial team, Lead GTC staff to support contractual obligations to the Customer locations in which they are assigned.
Support Technical Service Team to coordinate new customer trials and Customer complaints / related down time.
Support All Divisional initiatives related to SAP and the Supply chain to improve efficiencies and reduce overall costs. Train in processes, SAP, Web shop, non-inventory purchasing process
Provide direction to GTC teams to implement effective return / obsolete Ink inventory work off programs.
Meet with Customers to address any type of customer complaints related to the GT Staff, Product complaints.
Implement Graphic Technician over time approval process / reduction initiatives, while ensuring Customer demand obligations are achieved.
Implement vacation request program / approvals to support Customer coverage obligations while minimizing / reducing costs of Gt Overtime coverage, external GT coverage and travel costs.
Maintain equipment asset inventories / transfer of all GTC equipment at all Customer locations.
Create requisition requests to Director of GTC for new equipment proposals requiring Capital Expense , i.e. Dispensers, equipment > $ 1,500 USD
Skills and Certifications
Extensive water-based Ink making experience
Inplant leadership and work experience
Highly motivated with ability to travel at 25%
Excellent Customer Service Skills
Highly organized and process oriented
Screening Questions - Explain in detail for below questions.
Full Name:
Degree Major with University and Completion year?
Total experience as Regional Graphic Technician Manager?
Extensive water-based Ink making experience (Please specify in Detail)
Inplant leadership and work experience? (Please specify in Detail)
Has the ability to manage a team remotely?
Contact Number:
E mail Id:
LinkedIn Id:
Full Address (Street, City, States, Zip Code Required)
Notice period: (in weeks):
Current work authorization status:
Expected Salary?
