The Regional Fulfillment Manager shall develop the organization's fulfillment capability by ensuring Service Centers consistently execute replenishment programs, inventory strategies, and customer service models.
Mission: To coach people, develop organizational capability, standardize best practices, prioritize work, remove barriers, and drive continuous improvement.
KEY RESPONSIBILITIES- Develop and lead the Service Center
- Standardize fulfillment and replenishment practices across the
- Improve inventory performance and operational
- Primary Measures:
- Inventory turns
- Program replenishment performance
- Cost to serve
- Service Center Manager development
- Follow applicable policies, procedures, and work
- Support department and continual improvement
- Execute all other duties as assigned.
PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONSThis position is expected to meet the following expectations:
- Customer Focus - Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders.
- Accuracy and Attention to Detail - Completes work accurately, thoroughly, and in accordance with established procedures and requirements.
- Communication - Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management.
- Organization and Time Management - Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines.
- Teamwork and Collaboration - Works cooperatively with others and contributes to a positive, respectful, and productive work environment.
- Accountability - Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns.
- Problem Solving - Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary.
- Professionalism - Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations.
- Quality and Compliance - Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation.
- Continuous Improvement - Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance.
- Confidentiality and Integrity - Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment.
WORK ENVIRONMENTEnvironment: Manufacturing/ Distribution/Office/Hybrid/Onsite
Physical Requirements: Moderate ability to sit and work at a computer, frequent use of keyboard, mouse, telephone, and other office equipment in a combination of an uncontrolled/controlled environment, moderate standing, walking, bending, squatting, reaching, and occasional lifting of up to 50 pounds from floor to overhead lifting
PPE: As required by specific site
Travel Requirements: 50% or as needed
QUALIFICATIONS & COMPETENCEEducation:- Bachelor's degree in Business, Supply Chain, Manufacturing, Distribution, or related discipline preferred
Experience:- 2-5 years of experience in fulfillment, distribution, supply chain, inventory management, or related operations.
- 2+ years of experience leading managers and multi-site operational
- Proven experience improving inventory performance, replenishment execution, customer service, and cost to serve.
- Experience standardizing processes and driving consistent operational practices across multiple locations.
- Experience managing through change initiatives, including adoption of new processes, systems, performance standards, or operating models.
- Experience partnering cross-functionally with internal departments such as Sales, Customer Service, Warehouse, Purchasing, Quality, and Operations.
- Demonstrated success developing leaders, driving accountability, and improving team
- Experience using operational KPIs and data to drive continuous improvement and business results.
- Experience implementing process improvements, Lean/continuous improvement initiatives, or operational excellence programs.
- Experience working in a multi-site organization preferred
Knowledge & Skills:- People Leadership & Management
- Microsoft Office Products
- ERP Systems
Certifications/Licenses:This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
