Location: Los Angeles, CA

Salary: $90,000 - $95,000 per year, exempt

Department Summary

The Supportive Housing Management department manages Brilliant Corners' portfolio of owned real estate which provides housing and services to various vulnerable populations. The largest part of the portfolio consists of single-family homes that house previously institutionalized people with developmental disabilities. Other programs consist of multifamily or scattered site housing serving formerly homeless and/or developmentally disabled, individuals and families.

Position Summary

The Regional Facilities Manager ensures a culture of collaboration and excellence and supports property & facility maintenance activities on a rapidly growing portfolio of single-family homes used as Care Homes for individuals with developmental disabilities and other housing models serving vulnerable populations. This position is currently hybrid remote with travel days in the field. Regional offices are in San Francisco, Los Angeles, and San Diego.

Position Responsibilities

• Partakes in the oversight of a team of Maintenance Technicians.
• Train Maintenance Technicians no less than quarterly; answer/troubleshoot advanced technical questions, conduct assessments of maintenance technicians' skills, knowledge, and abilities. Training shall include overviews of safety equipment, OSHA requirements, Material Safety Data Sheets, personnel safety, and crisis response plans.
• Establishing quality assurance program, perform physical quality assurance inspections, send annual customer service questionnaires to service providers, and organize the results into action items.
• Supports the completion of preventive maintenance tasks on a reoccurring schedule. Ensures that Maintenance Technicians are trained on preventative Maintenance tasks, or that vendors are selected for reoccurring service. Ensures preventative tasks are completed on-time and reports program output to Director, Asset Manager and Regional Managers on a quarterly basis.
• Participation in Reserve for Replacement planning and implementation of activities as assigned.
• Participate in other projects as needed, including but not limited to contractor vetting and contract negotiation, and managing rehabilitation projects of occupied properties as assigned, and tasks related to home turnovers.
• Optimize the use of our current work order system amongst Maintenance Technicians and Property Managers, including establishing metrics for maintenance repairs, ensuring consistent/accurate utilization, and producing reports.
• Includes daily use of Salesforce.
• Responsible for maintaining inventory control of all tools, equipment, and vehicles and shall participate in the vehicle maintenance management program.

Requirements

Professional Experience

• Five or more years related experience in property maintenance, supervising, construction, or equivalent combination. Trade school and certifications are a plus

Knowledge, Skills, and Abilities

• Ability to diagnose and/or repair plumbing, carpentry, HVAC (certification preferred), and electrical components/systems.
• Ability to lead a team of skilled Maintenance Technicians (MT).
• Microsoft Office, Word, Excel, Outlook email, Salesforce property management (desired, not required).

Core Competencies

Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking

Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization

Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience.

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates, Licenses, and Registration

A valid, clean CA driver's license and a personal insured vehicle are required.

Travel Requirements

This position requires frequent travel by vehicle in Southern California depending on the geographic region of the posting. Candidates will use their own vehicle (car or truck) as part of their employment.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. Physical ability to manipulate hands, fingers, and wrists to handle, feel, grasp, or operate hand/power tools, parts, controls, and equipment. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 50 pounds safely. Any weight over 50 (Fifty) pounds requires assistance from another employee or dolly. Mental acuity for analytical reasoning and document interpretation. Hazards - Exposure to traffic, dust, dirt, heights, noise, fumes, from oil, gas, paint, power tools and cleaning solvents with proper use of Personal Protective Equipment (PPE).

Salary range for this position is $90,000 - $95,000 annually.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work