About the Role:As a Regional Director of Operations, you'll be at the center of a dynamic, people-focused business. You'll oversee the execution of tenant experience programs-coaching teams, ensuring quality, and making sure everything runs smoothly.
Some days you'll be rolling out a new initiative. Others, you might be building an operations playbook, troubleshooting a service issue, or supporting a team member with their growth and development. No two days will be the same, but your north star will always be the same: creating great experiences for the people who work in our buildings.
We're looking for a Regional Director to lead the delivery of these programs across multiple properties. This is a unique opportunity to bring Experience by Industrious' high hospitality standards to life at scale, and to help define a new category of workplace experience for the commercial real estate industry. In this role, you will lead a mix of directly managed teams and teams embedded within Property Management structures, requiring you to drive performance, consistency, and experience quality both through direct leadership and strong cross-functional partnership.
What You'll Do: Drive Operational Excellence Across a Regional Portfolio
- Lead the daily execution of tenant engagement and amenity programs
- Drive consistent execution of hospitality, amenity, and marketing standards across both directly managed and PM-managed teams
- Conduct regular property visits, service audits, and performance reviews to identify gaps and opportunities
- Establish clear operating standards, roles, and expectations across varied team structures
- Navigate ambiguity in ownership and decision-making with clarity, ensuring alignment across stakeholders
- Support the onboarding and activation of new properties, ensuring a seamless transition from launch to steady-state operations
Lead and Elevate Teams Through Direct and Dotted-Line Leadership
- Lead teams and partner with Property Management-led teams and third-party vendors to deliver top-tier service
- Set clear goals, provide coaching and feedback, and establish accountability for performance across all teams
- Equip Property Management partners with tools, frameworks, and guidance to effectively manage community and amenity staff
- Identify training needs and partner with internal teams to address them
- Support recruiting, onboarding, and team development efforts
- Model and reinforce a culture of hospitality, ownership, and continuous improvement
Build Strong Client and Property Management Partnerships
- Act as the primary operational partner to landlord and Property Management teams, aligning on performance, experience standards, and execution across the building
- Provide regular updates on performance, feedback, and key metrics
- Collaborate with asset managers to align operations with building goals
- Support Property Management teams in integrating tenant experience into broader building operations and asset strategy
- Represent Experience by Industrious with professionalism, insight, and hospitality
Build Business Performance and Accountability
- Track program budgets, spending, and operational KPIs across the portfolio
- Partner with finance to monitor variances and maintain fiscal discipline
- Support business planning and forecasting at the asset level
- Ensure clear accountability for performance across both directly managed and PM-managed environments
Improve and Scale Programs
- Help pilot new service offerings and experience touchpoints
- Document learnings and best practices to support future rollouts
- Support operational readiness for new service launches or initiatives
- Identify and implement improvements to increase efficiency and impact
What You'll Need:To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- HS Diploma or GED required.
- Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in multi-unit hospitality operations or similar experience strongly preferred.
- Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices
- Experience translating ambiguous responsibilities into detailed, concrete project plans; experience executing efficiently against set project plans
- Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of view; some experience making compelling presentation materials preferred
- Strong design skills with the ability to articulate in a variety of ways complex plans and procedures for the diverse ways that individuals absorb material.
- Experience working in a metrics-based management culture
- Ability to comfortably lead difficult conversations, including with external stakeholders & executives
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Extensive organizational skills and an advanced inquisitive mindset.
- Experience with the commercial real estate industry
- Passion for creating exceptional customer experiences
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Regional Director - West, Experience by Industrious position is $120,000 annually and the maximum salary for the Regional Director - West, Experience by Industrious position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. 
