Regional Director of Operations - Western Central Washington

Must have Washington State Independent Mental Health License: LICSW, LMFT, LMHC

Location Requirement: Must reside between South Seattle to Olympia (regional travel required)

Not remote. Hybrid role. Must be visiting programs 3-4 days per week. Corporate travel 4-8 times per year (Corporate located in San Francisco, CA)

Directing programs in: Tukwila, Federal Way, Olympia, Tumwater

We are seeking a Regional Director of Operations (RDO) to lead a portfolio of programs across Northern Washington. This high-visibility role drives clinical excellence, workforce stability, financial performance, and strategic growth in partnership with county and state stakeholders.

If you are a mission-driven, people-first leader who thrives in complex environments, this is your opportunity to make a meaningful impact at scale.

Why This Role Matters

As an RDO, you connect strategy to execution-driving measurable outcomes across multiple programs, including:

• Quality care for individuals with serious mental illness
• Workforce engagement and retention
• Strong county and state partnerships
• Financial health and sustainability

What You'll Do

Lead Regional Operations

• Oversee multiple programs with full accountability for performance
• Execute strategic goals aligned with Telecare's mission

Drive Clinical Quality

• Ensure safe, recovery-oriented care
• Lead quality improvement and compliance efforts

Build High-Performing Teams

• Coach and develop Program Administrators
• Strengthen recruitment, retention, and engagement

Strengthen Partnerships

• Partner with county and state stakeholders
• Represent Telecare across community and regulatory settings

Own Financial Performance

• Manage budgets, FTE alignment, and expenses
• Identify opportunities for efficiency and growth

What Sets You Apart

• High emotional intelligence and self-awareness
• Strong financial and operational acumen
• Proven ability to lead through change and complexity
• Skilled at building, developing, and holding teams accountable
• Ability to influence across clinical, HR, finance, and external partners

Operational Excellence at Telecare

We measure success across four pillars:

• Clinical Quality Excellence - Safe, consistent care
• Workforce Engagement - Stable, growing teams
• Customer Satisfaction - Trusted partnerships
• Financial Security - Sustainable operations

Schedule & Compensation

Schedule:
Full-Time, Salaried | Monday-Friday, 8:00 AM - 5:00 PM
Participation in a scheduled on-call rotation is required.

Compensation:
Starting salary range: $157,519.25 - $194,565.62 annually
Full range up to $231,611.98

Final compensation is based on experience, qualifications, and geographic location, with flexibility for highly qualified candidates.

Qualifications

• 10+ years of progressive healthcare operations leadership
• Multi-site leadership experience (behavioral health preferred)
• Master's degree in a related field
• Strong knowledge of labor relations and employment practices
• Proven success driving operational and financial outcomes

Why Telecare

• 60+ years of impact in behavioral health
• High-visibility leadership opportunity
• Collaborative, mission-driven culture
• Partnership with senior leadership across the organization

Sign-on bonus eligibility may exclude internal candidates and those employed within the past 12 months.