Job PreviewFull accountability for a region of Senior Living Communities, including all aspects of Team performance management; hiring, firing, talent development, and recruiting. P&L/ budget management; revenue and cost. Client experience; client satisfaction, new client acquisition. Building repair & maintenance capital improvement projects.Minimum Eligibility Requirements:
- Genuine concern for and ability to work with the elderly
- Bachelor's degree in a related field preferred
- Must be licensed in good standing if required by the State LicensingAuthority, if needed
- Must be able to communicate effectively with Residents, families,staff, community officials, referral sources, and the general public
- Must meet all State health requirements
- Must be able to perform duties and responsibilities (Essential JobFunctions) with or without reasonable accommodation
- Must be computer literate
- Experience with financial reporting and managing multiple budgets
- Subject to a criminal background check as needed per state requirements
Essential Functions:
Facility Management- Work with the Facility management staff and corporate staff in planningall aspects of Facility operations, including setting priorities and jobassignments
- Monitor each department, and communicate and interpret policies
- Ensure the safety of Residents, their visitors, and staff regardingInfection Control, Fire, and Safety policies and procedures
- Conduct routine inspections of services being provided to ensure the highest quality
- Maintain current knowledge of OSHA and State Regulations and routinelymonitor facility compliance
- Ensure understanding and compliance with all regulations regarding Residents'rights
Staffing and Retention- Evaluate performance, provide feedback, assist, coach, and disciplinestaff as necessary
- Oversee hiring of all new candidates for employment, including the interview and orientation process
- Monitor employee morale, provide mentorship and a supportive teamenvironment, and encourage the professional growth of all employees throughorientation, training, and ongoing education
- Ensure compliance with employment laws and Facility policies
- Manage turnover and maintain a network of recruitment sources
Financial Management
- Operate facilities within the established budget
- Routinely monitor labor costs, raw food costs, accounts receivable,accounts payable, and payroll functions
- Maximize revenue through census development and Resident mix
Marketing and CensusDevelopment - Effectively market the facility to reach and maintain budgetedoccupancy
- Evaluate and understand market trends and competitors' strengths andweaknesses and successfully position the facility in the marketplace
- Develop an annual business plan and quarterly internal and externalmarketing plans
- Ensure optimum/maximum occupancy, revenue, and profitability for the facility
- Create a culture that emphasizes customer service and relationship building
- Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour(closing)
- Effectively perform all phases of the external relationship: building/partnering with referral sources
Community Relations - Develop and maintain positive relationships with State regulators, thecommunity at large, families, Residents, ombudsmen, and other professionals onbehalf of the Facility
