Regional Director, Franchise Operations
The Big Picture:
As a Director of Franchise Operations at Edible Brands, you will act as a coach, consultant, and trusted business partner to franchisees, empowering them to achieve exceptional results in sales, profitability, and operational excellence. By building strong relationships and providing expert guidance, you will drive the success of franchise locations within your region, ensuring they deliver unparalleled customer experiences and uphold Edible's high standards of quality and service.
Location: This position may work remotely from within your region, when not traveling the required 50-75% of the time.
What This Looks Like Day to Day:
- Build strong relationships with franchisees, providing coaching, consultation, and actionable feedback to help them drive store sales & profitability
- Conduct business reviews to analyze performance, identify improvement opportunities, and develop action plans tailored to individual franchisee needs
- Collaborate with franchisees to drive store-level profitability through operational efficiency, superior guest service, and effective sales and store-level marketing strategies
- Ensure the successful implementation of company initiatives, including compliance with operational standards, policies, and regulatory requirements
- Guide underperforming locations by assessing challenges and partnering with franchisees to develop corrective action plans that address sales, customer experience, and operational gaps
- Support new store openings& transfers by coordinating pre- and post-launch activities with franchisees and corporate operations teams to ensure readiness and success
- Share best practices across the regional franchise network, fostering a culture of continuous improvement and innovation
- Advise multi-unit franchisees on operational infrastructure and support systems needed to scale effectively
- Partner with Corporate cross-functional teams, including field marketing, to develop localized strategies that drive brand awareness and customer engagement.
- Regularly report on regional trends and performance metrics, providing insights and recommendations to leadership
What You Bring:
- 6+ years of experience in franchise operations regional management
- Experience leading & influencing a direct, and in-direct high performing team
- Proven track record of achieving financial targets, operational excellence, and driving results in a franchise or multi-unit environment
- Experience analyzing P&L statements, identifying areas of financial opportunity, and providing strategic guidance to enhance profitability and overall business success
- Ability to travel within the designated region as required
- Proficiency in using relevant software and tools
How You Work:
- You are able to demonstrate the ability to translate strategic goals into actionable plans and ensure their successful implementation.
- Strong problem-solving skills to address challenges and optimize regional performance.
- High energy and enthusiasm, with the ability to motivate and inspire others.
- A strong customer-centric approach, understanding and prioritizing the needs of franchisees and customers
- You are interpersonally Savvy - you relate well to individuals of all levels and backgrounds, inside and outside the organization and can build appropriate rapport, constructive and effective relationships
- No matter the audience, you can speak and write clearly and succinctly in a variety of communication settings and styles and can get messages across that have the desired effect. Having the ability to convey information to others so that messages are understood, and outcomes delivered
What We Offer:
- Strong team-oriented environment, emphasizing cross-functional partnerships
- The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.
- Growth & Development - Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication
- Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more
- Paid time off, including sick days & holidays to support work-life balance
