Job Title: Regional Director, Client Engagement
Reports to: Vice President of Client Strategy
Job Purpose:
In partnership with the Regional Vice President, the Regional Director of Client Development and Engagement will support the execution of the Client strategy across all client tiers through the daily development of retail leadership and sales advisors in their territory to support relationship driven selling and a retail culture of client cultivation.
This will be achieved through the strategic implementation and execution of three business functions.
Client Development (65% of time)
Client Strategy: Develop and adjust action plans aligned with corporate strategy to drive client growth across all tiers, focusing on repeat business, cross-shopping, and program ROIs.
Retail Leadership Development:
Expectations & Coaching: Ensure managers and associates understand clienteling expectations, provide best-in-class experiences, and achieve sales targets. Coach leadership on effective outreach, appointments, and daily clienteling activities, tailoring development to individual associates.
Floor Coaching: Provide on-the-floor coaching to improve client discovery, capture, journey management, and follow-up (emphasizing CX and NPS).
Animate Client Community: Guide Client Relations Managers and CRM Ambassadors to drive daily business and support clienteling behaviors across all SAs.
Planned Business: Support boutiques in structuring planned business, identifying target clients, and driving accountability for OTOs (consignment, virtual, in-store). Foster client discovery and coach on outreach and leveraging tools.
Client Engagement (20% of time)
On-floor Experience: Support store leadership and training in executing the DSignature experience.
Marketing & Communication: Partner with the zone Client Engagement team on one-to-many marketing opportunities (store openings, activations, brand moments) and provide feedback on newsletter journeys.
Dior Magazine: Support utilization of the Dior Magazine to grow clients at key touchpoints.
Gifting: Work with store leadership to ensure proper client nominations and leverage gifts to reactivate and upgrade high-potential clients, providing feedback to corporate on impact and strategy for ROI.
In-store Events: Partner with regional and store teams to create quarterly event proposals that engage clients across their lifecycle. Leverage best practices to drive compelling in-store activations for high-potential and mid-tier clients, ensuring strong event results through pre-work, planning, and day-of support.
Local Entertainment: Guide strategy and execution of local entertainment to cultivate client relationships with emerging and high-potential mid to top-tier clients. Coach store leadership and SAs to deliver exceptional moments while maintaining brand standards and adhering to budgets and ROI targets.
Top Client Development (15% of time)
Top Tier Strategy: Partner with corporate and boutique leadership to drive top-tier client growth, focusing on retention and exceeding sales. Coach boutique management on top-tier business, nominate high-potential clients for ultra-luxury products, and guide proactive planning for retention and long-term growth.
Ultimate / Super Elite Planning: Support boutique directors in mapping Ultimate / Super Elite clients, maintaining updated lists of high-potential clients for upgrades and nominations for ultra-luxury events and shows. Act as a liaison between boutiques and corporate for the nomination process.
SKILLS AND COMPETENCIES:
• Strong retail business acumen and floor presence; 4 days/week in-store for leadership development and on-floor coaching
• Strong project management skills with ability to roadmap, follow-through and prioritize (able to manage multiple projects simultaneously and meet deadlines)
• Ability to inspire and motivate various stakeholders to achieve results
• Strong cross functional skills with proven ability to collaborate with key partners including training, HR, business performance to craft holistic short and long-term strategies
• Strong verbal and presentation skills - know how to use words to motivate and presentations to get the message across
• Excellent organizational skills with attention to detail
• Experienced in coaching and mentoring individuals including senior retail leadership
• Ability to self-direct and manage large projects with high pressure
• Ability to make autonomous decisions in a timely manner
• Ability to demonstrate flexibility and patience
• Ability to work in a fast-paced environment
The selected candidate will be offered a salary within the range of $145,000 - $155,000 per hour/annually, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.
