We're seeking a hands-on, service-driven Regional Client Relations Manager to lead a dynamic workplace services team and deliver an exceptional on-site experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading diverse service lines, and can build strong relationships while driving operational excellence.
Compensation: $80,000 - $85,000 annually.
Compensation is commensurate with skills and experience.
Shift 8am to 5pm (Onsite role)
Key ResponsibilitiesTeam Leadership & Operations- Lead, coach, and develop a team of 8 across mailroom, print/copy, reception, hospitality, and records
- Oversee daily operations to ensure all service lines run efficiently and meet client expectations
- Foster a collaborative, accountable team environment focused on service excellence
Talent & Development- Manage the full hiring process, including interviewing, onboarding, and training new team members
- Provide ongoing coaching, performance feedback, and development opportunities
Client Relationship Management- Build and maintain strong partnerships with the Office Manager and key client stakeholders
- Act as the primary point of contact for service delivery, proactively addressing needs and identifying improvements
Event & Workplace Experience- Plan and execute on-site events, ensuring a high level of service and attention to detail
- Partner with internal teams and vendors to deliver seamless, engaging experiences
Operational Projects & Office Move Support- Lead and support office-wide initiatives, including ongoing cleanup and organization efforts
- Play a key role in office move preparation, coordinating logistics and ensuring a smooth transition
What You Bring- Experience managing multi-service teams within office services, hospitality, or workplace operations
- Background in Account Management, law firm environments and or office services management.
- Strong leadership skills with the ability to motivate and develop teams
- Excellent communication and relationship-building abilities
- Highly organized with the ability to manage multiple priorities and projects
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