Walgreens

Regional Client Executive

Walgreens$100K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or at least 6 years in Business or Healthcare Administration; or High School/GED with at least 9 years of experience.
  • Experience in client success or account management in healthcare or pharmacy.
  • Proven success in leading high-performing client-facing teams.
  • Strong strategic thinking and problem-solving skills.
  • Exceptional communication and relationship management skills.
  • Familiarity with CRM tools like Salesforce and Gainsight.
  • Financial decision-making experience for at least 2 years.
  • At least 3 years of leadership experience, in both direct and indirect capacities.

Responsibilities

  • Provide strategic leadership for the Client Management team to align with organizational goals.
  • Oversee post-sale client engagement to maintain satisfaction and foster long-term partnerships.
  • Drive account growth through increased solution adoption and introduction of new services.
  • Lead issue resolution processes, ensuring client satisfaction and efficient coordination.
  • Guide clients on maximizing value from solutions through performance reviews and best practices.
  • Maintain open communication with clients, proactively addressing their needs and building executive relationships.
  • Define and track KPIs to measure success in client engagement and solution adoption.

Benefits

  • Comprehensive benefits package available upon request.
  • Paid time off and holiday pay.
  • Opportunities for continuing education and professional development.
  • Employee discounts and wellness programs.
  • Support for community involvement and volunteering.
Full Job Description
Job Description

Job Summary
This role leads the Client Management team in overseeing strategic, post-sale client relationships within our pharmacy-based healthcare services organization. This role is responsible for driving client satisfaction, identifying growth opportunities, and ensuring the successful implementation and utilization of our solutions. In collaboration with Client Executives and other leaders, this role ensures that client engagement aligns with broader organizational goals and growth strategies.

Job Responsibilities
  • Provide strategic direction and day-to-day leadership for the Client Management team, aligning departmental goals with organizational objectives.
  • Oversees all aspects of post-sale client engagement to ensure sustained satisfaction, trust, and long-term partnership success.
  • Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products.
  • Leads the escalation and resolution process for complex client issues, ensuring efficient cross-functional coordination and client satisfaction.
  • Guides the team in helping clients maximize value from installed solutions through best practices, performance reviews, and consultative guidance.
  • Maintains active, transparent communication with key clients, addressing needs proactively and fostering executive-level relationships.
  • Defines, implements, and tracks KPIs to assess client engagement success, solution adoption, retention, and satisfaction levels.
  • Collects, analyzes, and shares client feedback to influence internal strategies related to service delivery, product development, and client experience.
  • Partners with sales, marketing, product development, and operations to ensure a coordinated approach to client success and solution implementation.
  • Collaborates with Client Executives to contribute to strategic account planning, supporting client objectives and business alignment.
  • Provides leadership with comprehensive reports on account health, expansion activities, retention risks, and resolution metrics.
  • Recruits, onboards, mentors, and develops a high-performing Client Management team, building a culture of accountability, service excellence, and continuous improvement.

External Basic Qualifications

  • Bachelor's and at least 6 years of experience in Business, Healthcare Administration, or a related field OR High School/GED and at least 9 years of experience in Business, Healthcare Administration, or a related field
  • Experience in client success, account management, or client services in healthcare or pharmacy services.
  • Demonstrated success in building and leading high-performing client-facing teams.
  • Strong strategic thinking, leadership, and problem-solving capabilities.
  • Excellent communication, presentation, and relationship management skills.
  • Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight).
  • Ability to travel as needed to support client relationships and team development.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • MBA or advanced degree

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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