Oversee net APBITA across branches and sales and  service operations to ensure achievement of revenue and profit plans

Monitor progress against district and region revenue objectives 

Oversee development of General Managers through talent assessment and development 

Monitor and actively coach all levels of district colleagues 

Manage recruiting  efforts, interviewing, candidates  hiring and onboarding to ensure appropriate staffing levels and a talented bench strength 

Oversee relationship with all residential clients 

Oversee end-to-end relationship with specific commercial clients 

Resolve clients disputes, complaints, and  handle outstanding claims

Ensure company programs and initiatives are delivered with excellence across branches 

Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards 

Lead and drive organisation values through quality of service, relationships and teamwork

Orchestrate joint team meetings to build camaraderie and share best practices 

Understand Rentokil’s and Terminix processes, including roadmap for safety/structure/service offerings

Leverage new evaluation criteria for colleague performance

Oversee multi-branch P&L and sales /and service operations to ensure achievement of revenue & profit plans

Establish tracking forums to assess progress against branch/region revenue objectives & influence sales / service activity and execution

Enable ongoing development of BMs via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing

Invest in branch-level staff development by modelling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc. skip-level conversations, annual reviews, improvement plans, etc.

Oversee multi-branch recruiting ,interviewing ,hiring to ensure appropriate staffing levels and a talented bench

Nurture a high performing culture through actions, accountability and feedback

Champion change through the “Heart, Head and Hands” methodology  

Serve as steward of  Rentokil and Terminix business model to ensure company programs and initiatives are delivered with excellence at the branch level