The Regional Collision Director (RCD) acts under the authority of the Market President and is responsible for the effective operations of all collision activities within the market. The RCD is the focal point for collision operations related activity. Working through the leadership infrastructure he/she is accountable for the financial performance, coordinated marketing, customer relations, insurer relations, staffing, and overall coordination of the collision operations activities within the region. The RCD will collect and analyze data providing feedback and recommendations for improvement to the Market President as well as the Collision Operations Director as well as the President of After Sales.

The Key Evaluation Criteria: regional collision operations financial performance, customer satisfaction, compliance to national and regional initiatives.

JobResponsibilities:

• Oversee daily operations of all collision centers in the DFW and Denver Colorado market, ensuring they meet company standards for quality, safety, productivity, and profitability.

• Lead, mentor, and develop collision center managers and staff, fostering a culture of accountability, performance, and continuous improvement.

• Monitor financial performance and implement action plans to achieve revenue, gross profit, and EBITDA targets.

• Ensure adherence to OEM certifications, insurance DRP (Direct Repair Program) agreements, and local/state regulations.

• Analyze KPIs, operational data, and customer feedback to identify trends and areas for improvement.

• Partner with HR, Safety, and Training departments to ensure appropriate staffing levels, compliance, and employee development.

• Collaborate with the corporate leadership team on regional strategies, marketing initiatives, and business growth opportunities.

• Lead regional meetings and performance reviews, establishing clear expectations and operational goals.

• Drive customer satisfaction by monitoring service quality and implementing improvement initiatives.

• Interact with business unit through in-store visits, telephone, and written correspondences

• Facilitate regional and market relationships and referrals and ensure customer issue resolution

• Act as the primary point of contact between regional operations and insurers

• Develop succession plan within the region for continuous collision operations

• Oversee the collective recruiting, selection, and staffing effort of collision in the region

• Evaluate and coordinate collision training initiatives

• Participate in the annual budget preparation and validate its premise with quantifiable data and initiatives

• Compliance and reporting of any activity that would expose the corporation to avoidable risk

• Recognition and team building.

Mandatory Qualifications:

• High School graduate or equivalent

• Minimum >4  years of collision repair management experience (Dealership experience preferred), with > 3 years in a regional or multi-store management role.

• Valid drivers license

• Prior managerial accounting & P/L responsibility

• Business unit operational experience in a leadership role

• Reside in primary region of responsibility

Preferred Qualifications:

• Industry knowledge (operations, mgmt., insurer relations, etc.,)

• Ability to analyze and interpret financial operating reports

• Experience in Service, Parts, and/or Collision business operations

• Current in industry trends, process, and procedures

• Exposure to advanced production principles

• Demonstrated communications skills, both written and oral

• Demonstrated project management, presentation, and training skills

• Proficient in Microsoft Office applications

JobType: Full-time

Pay: $125,000.00 - $150,000.00 per year

Benefits:

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Vision insurance

Schedule:

• Day shift

• Monday to Friday

• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Collision Body Shop Management: 5 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person