Compensation:

$115,000 - $125,000 depending on experience

OVERVIEW:
This position is responsible for the overall leadership, development, coordination, and administration of the Railton Place Transitional and Permanent Housing Programs. This includes but is not limited to Veterans in Recovery programs, Salvation Army transitional housing programs, and Permanent Supportive Housing (including HUD-VASH). The Railton Place Director works closely with the Executive Director/Corps Officers in the execution of both administrative and operational functions, and ensures compliance with all Salvation Army policies and procedures, as well as all federal, state, and local housing regulations, contracts, and funding requirements specific to San Francisco supportive housing systems.

This role integrates program leadership, staff supervision, property coordination, and housing stability outcomes, ensuring high-quality service delivery, regulatory compliance, and long-term resident success.

DUTIES AND RESPONSIBILITIES:
• Provide overall leadership and supervision of all Railton Place housing programs, Case Management staff, services and procedures.
• Conduct standard case management meetings and evaluate program participant services and outcomes.
• Develop, implement, and update policies, procedures, and operations manuals for all housing programs.
• Coordinate with the Corps Officers/Executive Directors to develop, monitor, and report program goals, outcomes, and impact.
• Work with Business Administrator to understand and help forecast budget allocations from contracts, and overall finance health of the Railton Place housing operation.
• Ensure compliance with San Francisco housing regulations, including HUD, Continuum of Care (CoC), local ordinances, and funding requirements.
• Work closely with Railton's property management team, John Stewart Company, in tenant applications, leasing, occupancy, city/state legal updates, and compliance processes.
• Oversee and guide property management to ensure alignment between housing operations and supportive services are properly delivered and notified between our partner contracts and The Salvation Army.
• Ensure accurate and complete client documentation, including case files, HMIS entries, and contract-required reporting (Essential Systems - TSA Well Sky Case Management System & HSH "One System")
• Oversee case management practices to ensure delivery of housing stabilization services, including:
a) Housing placement and retention
b) Tenant rights and responsibilities education
c) Rent compliance and lease adherence
d) Connection and referral plans to behavioral health, substance use recovery, and medical services.
e) Other general-life-skill services as needed.
• Liaison with local agencies including Veterans Affairs, San Francisco Department of Homelessness and Supportive Housing (HSH), and community-based organizations.
• Oversee the planning and implementation of regular resident/house meetings and program offerings to support community engagement and housing stability.
• Review monthly staff reports and ensure maintenance of all statistical and programmatic records.
• Support grant management, including reporting requirements and entry into TSAMM Grants and Contracts module
• Conduct probationary and annual employee evaluations and develop ongoing staff training plans
• Supervise and coach staff to ensure high-quality, trauma-informed, and culturally competent service delivery.
• Provide oversight and support for program expansion, innovation, and sustainability
• Other related duties as required

EDUCATION AND EXPERIENCE:
• Master's degree in Social Work (MSW), Public Administration (MPA), or related field (preferred)
• Bachelor's degree with significant leadership experience in housing or social services (required minimum consideration)
• Experience in permanent supportive housing, transitional housing, and/or affordable housing programs
• Experience working within San Francisco housing systems, including knowledge of HSH, Coordinated Entry, and HUD-funded programs (highly preferred)
• Experience administering and reporting on government-funded grants and contracts
• Experience supervising staff and managing multi-program operations
• Experience working with vulnerable and diverse populations, including individuals experiencing homelessness, veterans, TAY youth, and individuals in recovery.

SKILLS AND ABILITIES:
• Strong leadership and supervisory skills with the ability to manage multidisciplinary teams.
• Ability to set goals, plan, organize, and implement complex housing and service programs.
• Strong knowledge of housing-first models, harm reduction & sober curious care, and trauma-informed care.
• Understanding of San Francisco tenant protections, fair housing laws, and landlord-tenant dynamics
• Knowledge of community resources, including behavioral health, substance use recovery, HIV/AIDS services, and employment pathways.
• Ability to coordinate effectively between property management and supportive services teams.
• Strong organizational and administrative skills.
• Excellent written and verbal communication skills.
• Ability to maintain the highest level of integrity and confidentiality.
• Detail-oriented with strong problem-solving and conflict resolution skills.
• Ability to analyze data and use metrics to drive program improvements and compliance.

EQUIPMENT USED:
• Modern Office Equipment and Relevant Software (Micrsoft software)

PHYSICAL REQUIREMENTS:
• Ability to lift up to 35 lbs. (Usually file & food boxes)